Sr. Manager Application Development (Operations)

Position Summary

The Senior Manager, Application Development is a strategic leader responsible for driving innovation and operational excellence across NISC's Engineering & Operations (E&O) solutions and Framework Teams, including User Interface (UI) and Artificial Intelligence (AI). This individual plays a critical role in aligning technology direction with NISC's cooperative mission—empowering our Member utilities and broadband providers with efficient, scalable, and forward-thinking software solutions. Success in this role requires a balance of technical acumen, people leadership, and strategic foresight to shape high-performing teams and frameworks that power our enterprise product portfolio.

This role reports to the Vice President of Application Development and leads a large organization consisting of 100+ team members, including multiple managers and several team leads. The ideal candidate will be skilled at building strong leadership teams, managing performance with clarity and consistency, and partnering cross-functionally to deliver measurable value to NISC and its Members. This candidate would also need to be located out of one of NISC's physical office locations.

Change in Role Structure

This posting reflects a strategic change in the structure and focus of the role. Previously, AI responsibilities were housed within a team reporting to one of the group's managers. With this updated role, AI is being elevated to report directly to the Senior Manager, who will also be responsible for creating and leading a new internal AI framework team. This team will enable NISC to scale its use of AI in both internal development processes (e.g., coding, review, testing) and as components that can be leveraged across our Member-facing solutions.

Essential Duties

Preferred Knowledge, Skills & Abilities

Education Preferred

Bachelor's degree in a business or technology-related field, or equivalent experience.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.