Sr. Implementation Lead

We are looking for a talented individual…

To join our team as a Technical Delivery Manager in our Professional Services team. We are seeking a Delivery Manager to deliver technical software projects to our clients. You will join a team of highly skilled project managers who are responsible for successfully implementing the CLEAResult platform suite for new/migrating clients, accelerating the time to delivery/value. As a Delivery Manager, you will work with a cross functional team (business and technical) within CLEAResult to understand client business requirements, migrate historical data, configure the application, and deliver training and onboarding for new/migrating clients.

Prefer candidates based in MD, PA, NJ, DC or VA to attend in person client meetings.

For this opportunity, you’re a great fit if you can…

- Lead multiple concurrent implementation projects, ensuring alignment with platform strategy and client needs

- Provide mentorship and guidance to Implementation Consultants on complex configurations and delivery challenges

- Act as the primary relationship lead for designated high-impact clients

- Coordinate across project teams and shared services to ensure resource alignment and delivery consistency

- Monitor project health, manage risks, and ensure adherence to platform standards and compliance requirements

- Review implementation deliverables to ensure feasibility, completeness, and alignment with business goals

- Lead retrospectives and post-mortems to drive continuous improvement

- Contribute to the evolution of implementation methodology and internal knowledge base

- Coach team members and lead internal training sessions to support onboarding and skill development

In this exciting career opportunity, you will have…

- 8–12+ years of experience in implementation, consulting, or project leadership roles

- Strong background in enterprise delivery, stakeholder management, and cross-functional coordination

- Experience leading teams in a SaaS or professional services environment

- Advanced knowledge of implementation methodologies and SDLC

- Ability to manage multiple projects and teams in a matrixed environment

- Strong communication and executive presence

- Proficiency with tools like Jira, Smartsheet, or similar platforms

- Analytical mindset with a focus on problem-solving and continuous improvement

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Information Technology, or related field

- Experience in a hybrid professional services environment

- Certification in project management (e.g., PMP, PRINCE2) or agile practices (e.g., Scrum Master)

- Familiarity with customer engagement frameworks and enterprise account management strategies

Target Compensation:

$135,000 / year