Sr Developer - ServiceNow

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Energy Transfer , a Fortune 50 organization, recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America’s energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more. Come join our award winning 12,000 strong organization as we fuel the world and each other!

This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO.

Summary

The ServiceNow Developer will deliver enhancements to the ITSM suite, develop Service Catalog forms, implement Integration Hub spokes and develop new integrations, and maintain the overall health of the ServiceNow environment. The developer will also participate in user support and education as needed.

This position is full-time on site in Houston, Texas.

Essential Duties And Responsibilities:

ITSM Support:

- Upgrade and maintain existing ServiceNow system, including custom code and integrations.

- Support Incident, Problem, Change, Asset, Request, and other ServiceNow modules.

- Create complex Service Catalog forms.

- Deploy Integration Hub Spokes as needed.

- Develop custom code and integrations through scripts and process flows.

- Support the Virtual Agent.

- Deploy new ServiceNow modules.

- Maintain foundation data as needed within the system.

- Provide end-user support and help provide guidance on process improvement.

- Participate in on-call rotation.

- Experience with FSM, CSM, SPM, and APO modules nice to have.

Other Duties:

- Provide clear documentation of work, as well as guide users to establishing requirements based on best practices.

- Deliver one on one end user training and support for ITIL processes as implemented in the Remedy ITSM system.

- Able to work within established software development lifecycle methodologies within a team setting.

- Capable of solving complex problems by understanding user requirements and following through with thorough, well-tested solutions.

- Perform testing and deployment to production following best practices.

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities: To Perform This Job Successfully, An Individual Must Be Able To Perform Each Essential Job Duty Satisfactorily. The Requirements For This Position Are Listed Below:

- A Bachelor’s degree or equivalent experience and 5+ years of relevant job experience.

- High proficiency with ServiceNow.

- Must be willing to work on site in Houston Texas during core business hours.

Required Experience Is Commensurate With The Selected Job Level:

- The Specialist/Analyst level requires a Bachelor’s degree or equivalent experience and 2-5 years of relevant job related experience

- The Senior Specialist/Analyst level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience

- The Lead Specialist/Analyst level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience

Preferred Qualifications

- ServiceNow Certified System Administrator, Certified Implementation Specialist, or Certified Application Developer preferred.

- ITIL Foundation Certification or higher is preferred.

- Experience with JavaScript, RESTful APIs, and SQL.

- Prior knowledge of integrations with SAP, Sailpoint, Ansible, SCCM, Active Directory, etc.

- Previous experience in the oil and gas industry is a plus.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Usually, normal in office working conditions.

- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.

- Occasional overnight travel may be required.