Enbridge

Sr. Advisor, Customer and Market Insights U.S

LocationSalt Lake City, UT
Job Typefull_time

About This Job

Posting End Date

June 26, 2025

Employee Type

Regular-Full time

Union/Non

This is a non-union position

At Enbridge, we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values.

Our Customer & Market Insights (CMI) team is looking for a

Customer & Market Insights Senior Advisor

to join their dynamic and inclusive team. In this role, you will manage Enbridge Gas’ US customer satisfaction program and support market research projects in Ohio, Utah and North Carolina.

If you are a maestro in quantitative and qualitative research methods and design and have knowledge of the energy industry, or managing a large customer satisfaction program, we'd love to hear from you! Don't wait, apply today!!

Here’s What You Will Do

Design and implement market research projects, including quantitative surveys and qualitative studies such as focus groups, usability testing, and in-depth interviews (IDIs). A key focus will be setting up and managing Enbridge Gas’ Voice of Customer (VoC) program in the US, which includes managing daily online surveys.
Manage all aspects of the research process, including research design, choice of methodology, vendor selection and the procurement process, project plan and project management, questionnaire/discussion guide design and development, analysis and reporting. This includes recommending the best course of action to meet the research objectives.
Build and maintain relationships with clients and partners across the company to enhance business understanding and ensure that the research support is both relevant and practical.
Assist in answering ad-hoc inquiries from internal clients. This often involves synthesizing and summarizing themes and insights from a variety of sources, including past primary research and secondary research.
Collaborate with other members of the team to ensure that research findings from various studies are synthesized, and that lessons learned are shared across the team.
Develop and maintain technical processes and procedures for the CMI team in the US.
Participate in cross-functional projects where ongoing research support and consultation are required.


Who You Are You have:

Related Bachelor’s degree along with 6+ years of directly related experience.
Strong project management skills and a thorough understanding of the research process.
Proficiency with statistical analysis packages (e.g., SPSS).
Ability to extract insights from quantitative and qualitative data.
Strong writing skills.
Creative data visualization and reporting skills.
Ability to establish and maintain good client and vendor relationships.
Demonstrated ability to work collaboratively and independently with a strong sense of ownership and accountability.


Preferred Qualifications Include

Experience working in a regulated environment.
Qualtrics Certification.
Market research training at the post-secondary level.


Working Conditions

This role operates in a typical office environment, but occasional travel might be required.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #joinourteam Physical Requirements Include But Are Not Limited To

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Company paid international relocation assistance is not offered for this role.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.


To learn more about us, visit www.enbridge.com

Similar Jobs

company-logo

Financial Analyst

logo
Third Coast
Job TypeFull-time
 
Houston, Texas
4 months ago
company-logo

Sr. Advisor, Customer and Market Insights U.S

Enbridge
Job Typefull_time
 
Salt Lake City, UT
5 days ago
company-logo

Sr. Director, Market Intelligence

Nextracker Inc.
Job Typefull_time
Salary
$220000 - $300000
Fremont, CA
13 days ago
company-logo

Customer Service Advisor

BHD Instrumentation
Job TypeFull-time
 
Calgary
9 days ago
company-logo

Customer Service Advisor

Portland General Electric
Job TypeFull-time
Salary
$45760 - $68640
Tualatin, OR
27 days ago
company-logo

Market Insights Analyst / Specialist

Tenaska
Job Typefull_time
 
Omaha, NE
28 days ago
company-logo

Business Reporting and Insights Analyst, Sr. Analyst, Lead Analyst

MidAmerican Energy
Job TypeFull-time
 
Des Moines, IA
about 20 hours ago
company-logo

Principal Manager of Customer Experience, Insights & Strategy

Southern California Edison (SCE)
Job Typefull_time
Salary
$201300 - $302000
Irwindale, CA
14 days ago
company-logo

Sr. Services Analyst - IT (Financials)

Constellation Energy
Job TypeFull-time
Salary
$113400 - $126000
Baltimore, MD
30 days ago
company-logo

Market Intelligence Analyst

Westinghouse Electric Company
Job Typefull_time
 
Cranberry Township, PA
11 days ago
company-logo

Sr. Customer Relations Representative

Hawaiʻi Gas
Job Typefull_time
 
Honolulu, HI
14 days ago
company-logo

Sr. Customer Relations Representative

HAWAII GAS
Job TypeFull-time
Salary
$56160 - $79040
Honolulu, HI
15 days ago
company-logo

Senior Advisor, Customer Programs Strategic Planning

Southern California Edison (SCE)
Job Typefull_time
Salary
$146700 - $220100
Irwindale, CA
21 days ago
company-logo

Senior Advisor, Customer Programs Strategic Planning

Southern California Edison
Salary
$146700 - $220100
Irwindale, CA
22 days ago
company-logo

Sr. Business Analyst

Ergon Inc.
Job Typefull_time
 
Flowood, MS
26 days ago
company-logo

Sr Customer Engagement Specialist

PEPCO
Job TypeFull-time
Salary
$81600 - $122400
Washington, DC
29 days ago
company-logo

Sr. Product Analyst - IT

Constellation Energy
Job TypeFull-time
Salary
$111600 - $124000
Houston, TX
2 days ago
company-logo

Customer Success Advisor

MCE
Job Typefull_time
 
San Rafael, CA
2 days ago
company-logo

Sr. Product Analyst - IT

Constellation
Job Typefull_time
Salary
$111600 - $124000
Baltimore, MD
2 days ago
company-logo

Principal Manager of Customer Experience, Insights & Strategy

Southern California Edison
Salary
$201300 - $302000
Irwindale, CA
14 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

PIDC
Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
about 1 month ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
4 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
about 1 month ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, Texas
13 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
2 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
about 2 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, New Mexico
5 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
4 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, Oklahoma
3 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, Texas
5 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, Pennsylvania
4 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, Texas
about 1 month ago
company-logo

Apprentice Lineman

N Line Electric
Job TypeFull-time
Salary
$68640 - $106080
Longmont, CO
30 days ago
company-logo

HSE Operations Manager

ProPetro Services, Inc
Job Typefull_time
 
Midland, TX
19 days ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, Texas
about 1 year ago
company-logo

Financial Analyst

Third Coast
Job TypeFull-time
 
Houston, Texas
4 months ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.