Specialist I, II, Sr., Customer Engagement -Southwest Albany

Customer Engagement Specialist (Exempt 3-5)

50% Energy Assistance Customer Support 50% Region Support

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Southwest (Albany)

Position Overview

The

acts as the liaison between Customer Care, Region External Affairs, and Distribution, delivering comprehensive customer service and analytical support to both internal and external stakeholders. This role addresses service requests from residential and non-managed commercial and industrial customers, including high bill inquiries, billing or payment issues, payment arrangements, and rate analysis. Additionally, the specialist promotes energy efficiency, affordability, and demand-side management programs to enhance customer satisfaction and loyalty. The team ensures the successful execution and implementation of customer service projects and initiatives.

This position will also serve as an ambassador, key community leader, and influencer across various company domains, including energy assistance, energy efficiency, and statewide customer service. They support efforts to tackle affordability challenges by raising awareness and encouraging the use of our programs, products, and services designed for residential and commercial customers.

Job Requirements

Other Job Considerations

This position has been identified as a role that may require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position: *

Georgia Power

is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 13184

Job Category: Customer Service

Job Schedule: Full time