Shop Manager

Shop Manager (Parts)

Position Overview

This position is responsible for all, incoming phone calls, faxes and emailed requests, in addition to shipping and

receiving, parts & inventory management, and providing outstanding service to co-workers and vendors. The Parts Department Manager will work alongside service employees to achieve optimum efficiency and excellency in service, and in keeping with the values and vision of Insight Pipe Contracting.

Position Reports to: Equipment Maintenance Manager Essential Responsibilities

- Communicate and reinforce the Insight Pipe core values and vision statement.

- Address Safety issues pertaining to all operations and ensure that all safety policies, procedures and laws are complied with.

- Project and assert a favorable image and culture with employees and vendors.

- Demonstrate by personal example the service excellence and integrity expected from all employees by

representing Insight Pipe in a professional manner within our company to vendors, and with other organizations.

- Establish and maintain good working relationships with vendors, to encourage service and pricing.

- Maintain a professional appearance and behavior.

- Proactively request assistance from shop manager.

- Facilitate problem resolution, both internally with co-workers and externally with vendors.

- Recommend new approaches, processes, and procedures to continually improve the efficiency of the parts department and Insight Pipe.

Essential Duties

- Handle all incoming emails, phone calls for parts orders.

- Generate and follow-throw with quotes, sales orders, ordering parts.

- Follow up on phone calls, quotes, sales orders, invoicing, returns and shipments.

- Handle all parts issues and track the warranty on all parts.

- Formulate and process purchase orders for parts.

- Identify parts of all equipment.

- Assist mechanics in selecting the correct part(s) when part number is not known.

- Work closely with vendors to solve parts problems encountered by employees.

- Ensure accuracy and reliability of data entered inventory software systems.

- Prep outgoing parts return and track them for credit.

- Complete work orders with part numbers and pricing.

- Develop respectful and cooperative relationships with co-workers, including a willingness to assist where needed in shop repairs of equipment.

- Perform other job-related duties within the scope of this job classification as assigned by the Equipment Maintenance Manager.

General

- Maintain current knowledge of industry parts and standards.

- Maintain parts rooms in safe and orderly condition.

- Assist with parts delivery and/or pick up.

- Operate fork and scissor lifts when necessary for storing and retrieving materials and loading and unloading vehicles.

Required Knowledge And Skills

- This position requires working knowledge and experience with automotive or heavy-duty truck parts, functions, and repairs, with a preference to heavy-duty trucks.

- Knowledge of purchasing systems, inventory principles, and shop environments.

- Knowledge of methods for obtaining the proper parts needed for repairs and maintenance.

- Ability to exercise resourcefulness and ingenuity in gathering information from parts manuals, manufacturers, websites, and other sources to determine acceptable parts and/or substitute parts.

- Critical thinking skills to recognize related parts needed in addition to the parts requested for certain types of repairs.

- Ability to use basic hand tools.

- Active listening skills with excellent phone skills.

- Strong organizational, communication and collaborative skills.

- Excellent problem-solving skills, including the ability to maintain composure under stress.

- Must be quality conscious, detail-oriented and pay close attention to accuracy.

- Highly professional, dependable, and demonstrated ability to work alone and have confidence in decisions.

- Ability to read, write, comprehend, and verbally communicate in English.

- Possess excellent customer service skills as well as the ability to perform recordkeeping functions in an accurate and timely manner.

- Ability to perform all operations within acceptable quality and time standards.

General Expectations

- Work from approximately 7am-4pm, Monday through Friday with occasional on call work requirements (exact days and hours are subject to change based on current needs and workload).

- Maintain communication with the Equipment Maintenance Manager and other applicable parties regarding the status of vehicle and equipment issues and repairs.

- Ensure Company compliance with all laws, rules, and regulations as they relate to vehicle and equipment maintenance and repair.

- Maintain positive relationships with all vendors and Company personnel.

- Continually increase personal knowledge of vehicle, equipment, and facility trends and changes, competition, new items, potential strategic partners by maintaining relationships with industry associations and other industry related activities.

- Always keep the “good of the Company” in mind when making all business decisions, while maintaining a high level of professionalism with employees, customers, vendors, suppliers, and the public.

- Make suggestions and recommendations to the Equipment Maintenance Manager that may improve the well-being of the Company and employees.

Minimum Requirements

- Prefer 3 years of experience in commercial truck parts ordering and managing inventory levels.

- Effectiveness in prioritizing assigned duties.

- Ability to interpret, illustrate, and apply vehicles and equipment service information and

- drawing schematics.

- Ability to interpret work orders.

- Ability to carry out operations safely and efficiently.

- Ability to handle multiple projects at the same time.

- Excellent time management, organizational, and prioritization skills.

- Subject to pre-employment and random drug testing.

- Subject to background check and driving record review.

- Physical requirements include sitting, standing, walking, bending, lifting, and driving a vehicle.

Preferred Requirements

- Post High School Education in equipment and vehicle maintenance and repairs.

- Class C License minimum.