Service Now Engineer

Our client is seeking a highly skilled ServiceNow Engineer IV to drive user experience enhancements, process optimization, and low-code solution development within the ServiceNow platform. This role focuses on creating user-centric workflows, improving operational efficiency, and ensuring seamless integration across enterprise systems.

Key Responsibilities

- Enhance User Experience: Design and deliver intuitive, user-friendly workflows on the ServiceNow platform to maximize end-user satisfaction and productivity.

- Process Optimization: Apply process engineering expertise to streamline and optimize workflows, improving operational efficiency and reducing complexity.

- Low-Code Solutions: Partner with business stakeholders to identify and implement low-code opportunities aligned with business needs.

- Feedback & Adoption: Build feedback loops with end-users to drive solution adoption and continuous improvement.

- Training & Support: Provide guidance, training, and support to ensure effective use and understanding of ServiceNow capabilities.

- Best Practices: Stay up to date on platform releases and apply ITIL/ITSM best practices to all implementations, ensuring security and quality standards are met.

- Team Support & Issue Resolution: Assist with troubleshooting production issues, managing workload independently, and meeting project deadlines.

Required Qualifications

- Bachelor’s Degree or equivalent combination of education and experience.

- 8+ years delivering IT solutions aligned with business initiatives. - 5+ years developing ServiceNow solutions supporting business and customer objectives. - 3+ years designing user experiences and user-friendly workflows on ServiceNow.

- Expertise in ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management.

- Experience with ITSM Pro capabilities to enhance employee efficiency and engagement.

- Demonstrated success delivering unified user experiences across multiple touchpoints.

- Proficiency with workflow automation, integrations (Integration Hub), and Automated Test Framework (ATF).

- Experience implementing solutions with Agile methodologies.

- Certified ServiceNow System Administrator required; IT Service Management and Application Developer certifications preferred.

Preferred Skills & Attributes

- Strong understanding of UX design principles and workflow engineering techniques.

- Ability to deliver solutions that balance white-glove service with low-code automation.

- Excellent communication skills for stakeholder engagement and team collaboration.

- Experience supporting enterprise-level ServiceNow implementations across multiple business units.