Service Desk Technician 1

At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: To instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work. We are committed to supporting a culture with unique perspectives. We value individual differences in each other in an effort to create a brighter future in the power generation industry.

We operate more than 190 power plants throughout the United States, Canada, Mexico and the UK that span all technologies and provide over 49 GW of capacity. With the strength of 4000 people, our growing family of companies now addresses the entire life cycle of power generation and other industrial plants.

As the largest independent operator of power facilities in the industry, we’ve come to be viewed as an employer of choice. We strive to attract and retain employees by offering competitive compensation, a comprehensive benefits package (including retirement) and promotional opportunities.

Opportunity Summary

The Service Desk Technician II provides technical software, hardware and network problem resolution to all NAES computer users and remote sites by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Maintain hardware and software inventory. Working alongside the IT infostructure team with new projects and various software hardware goals to align for One NAES

Primary Duties

Working Relationships

The position this job reports Service Desk Manager Contacts are normally made with others inside and outside of the company, including other departments, customers, immediate associates and own supervisor.

Compensation

Initial compensation ranges from $31 to $33 per hour.

Education and Experience:

Specific Skills and Knowledge

It is desirable, but not required to have exposure to the following:

Physical Requirements and Working Conditions

Normal works hours are 8:00a.m. to 5:00p.m. Monday through Friday. Additional time may be required during heavy workloads or to meet deadlines.

Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally, and in writing, and ability to handle long periods of screen time.

NAES Safe

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property. Furthermore, employees must follow all NAES safety rules and procedures. Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

NAES is committed to a diverse and inclusive workplace. It is the practice of NAES to seek employees of the highest quality and to select individuals on the basis of merit and competence, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, military status or affiliation protected under USERRA, or any other basis of discrimination prohibited by applicable local, state and federal law.

Experience

Preferred

Education

Preferred

Licenses & Certifications

Required

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Driver's License

Skills

Preferred

Behaviors

Preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.