Service Center Team Lead

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Accountable for the oversight of branch inside sales team to ensure MRC Global sales representatives are qualified and develop to achieve full service and sales potential.

Essential Duties and Responsibilities (not all inclusive)

- Individual must be able to perform the essential duties with or without reasonable accommodation.

- Increase unit sales and dollars by implementing, teaching, and enforcing sales best practices, determining appropriate routing of incoming work/accounts.

- Evaluate the ISR team's performance and skills.

- Provide training and coaching to improve sales performance and productivity.

- Work with field sales professionals (Regional Sales, OSRs, & BD) to understand and assist with sales activities and customer relationships.

- Meet with key customers to assist in maintaining relationships and/or closing sales opportunities/deals as requested .

- Provide recommendations to the Branch Manager for sales, people, and service objectives , driving continuous improvement and efficiency.

- Review, monitor , and communicate gross margin goals for the sales team.

- Lead employees to anticipate and solve problems and plan for workload changes.

- Motivate and challenge employees and encourage growth and development.

- Promote strengths and address weaknesses.

- Set clear expectations and measure results.

- Communicate consistently and provide timely , candid feedback.

- Identify, perform, or obtain training required for employees to perform job tasks.

- Maintain confidential information pertaining to normal supervisory duties.

- Comply and promote awareness and understanding of MRC Global policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.

- Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.

- Maximize gross margin sales through careful analysis during the quote process.

- Identify and act on opportunities to increase market share by growing sales, products, and s olutions, and make value-added recommendations to increase sales.

- Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.

- Work with internal MRC departments to set up and maintain accurate customer files (profiles).

- Establishes and maintains customer relationships, communicates with customers and co-workers to provide technical information.

- Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.

- Monitor expected ship dates to ensure timely delivery and expedite as needed.

- Provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).

- Take reasonable care for the safety and health of yourself and others.

- Report workplace hazards, injuries, or illnesses immediately .

Education & Experience

- Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

- High School Diploma, GED (General Education Degree), and additional post-secondary training or education.

- Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.

- Demonstrated competence in the use of computers and software applications.

- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.

- Ability to effectively present information in one-on-one and small group situations.

- Willingness and ability to be on call as needed to provide 24-hour service to customers.

- Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.

Additional Qualifications

- Must have the ability to provide documentation verifying legal work status.

- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.

- Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions

- For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

- Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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