Senior ServiceNow Architect

Role: Senior ServiceNow Architect Contract: 24+ months (long-term) Location: Arlington, VA 20166

Overview

Lead the enhancement of ServiceNow platform by analyzing Change, Configuration, Release Management processes, identifying gaps, and implementing improvements.

Responsibilities

- Assess current ServiceNow implementation, identify gaps/inefficiencies, and propose enhancements.

- Design, develop, and customize ServiceNow applications, modules, and integrations.

- Configure ITSM (Incident, Problem, Change, Request), Knowledge, Service Catalog, CMDB.

- Build and maintain Dashboards, Portals, Workflows, Business Rules, UI Policies, Scripts, Scheduled Jobs.

- Integrate with third-party systems (REST/SOAP APIs, MID servers).

- Collaborate with process owners, architects, stakeholders to gather requirements.

- Ensure code quality, performance, best practices.

- Support upgrades, patching, performance tuning.

- Provide technical documentation, user guides, and support deployment/testing.

Qualifications

- 8+ years ServiceNow development experience.

- Strong in ITSM, CMDB, Service Catalog.

- Expertise in JavaScript, Glide API, ServiceNow Studio.

- Experience with REST/SOAP APIs, OAuth, integrations.

- Knowledge of Flow Designer, Portal, Automation Engine.

- Familiar with Git, CI/CD practices.

- Strong problem-solving, communication, and ability to work independently.

Job Type: Contract

Pay: $90.00 - $100.00 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Arlington, VA 22202