Senior Manager, Operations

About this opportunity

Are you ready to step into a role where your contributions truly matter? This is a fully remote position open to candidates anywhere in British Columbia, with occasional travel to Metro Vancouver for team events or key meetings.

We offer a supportive and collaborative culture where your contributions are valued and your wellbeing is prioritized. If you have the skills and passion to lead, grow, and inspire others, this could be the next exciting chapter in your career.

Time Commitment

- Permanent full-time position (37.5 hours per week, weekdays).

Compensation

- $85,000–$95,000 annually plus benefits.

- Four weeks of vacation, plus time off between Christmas and New Year’s.

Location & Travel

- Remote role; candidates provide their own office space. A laptop and necessary work equipment will be supplied by HPSC.

- Occasional travel required for workshops, training, and meetings (typically in Metro Vancouver).

What you’ll do

The Senior Manager of Operations will support the small but productive team at the HPSC. The role is largely operations and people management focused but includes opportunities to support and contribute to strategic planning and programming.

Specific duties may include, but are not limited to, the following:

Operations

- Ensures that technology systems, software, hardware, training, and digital security practices meet organizational needs.

- Manages relationships with external service providers for IT, training, and other operational needs.

- Ensures that the HPSC’s WorksafeBC account is active and in good standing and that the organization has adequate insurance.

Financial Management

- Partners with the Executive Director on budgeting and financial strategy.

- Manages day-to-day financial operations, including accounts payable, accounts receivable, credit cards, and funder invoices, providing support and direction to the external bookkeeper as needed.

- Works with the Executive Director to ensure that funding contract requirements, including reporting, is adhered to.

- Partners with the Executive Director on grant applications and administration, with a focus on budgeting and financial reporting.

People Management

- Manages a team of (currently) four direct reports.

- Develops goals and workplans with direct reports, in alignment with the HPSC’s strategic plan, and conducts annual evaluations.

- Creates a positive work environment, providing opportunities for growth and timely feedback.

- Supports staff to identify and action appropriate professional development opportunities.

- Provides day-to-day guidance and support to staff as needed.

Strategic Planning and Program Oversight

- Participates in organizational strategic planning with the Executive Director and Manager of Industry Engagement.

- Provides strategic oversight for the Home Performance Contractor Network (HPCN) in collaboration with the Executive Director and Program Manager.

- Develops and maintains strong working relationships with program partners of the HPCN.

- Prepares reports for the Board of Directors and program partners, in collaboration with the Program Manager, to provide updates on the HPCN.

Who you are

- 10–12 years of progressive experience in operations, finance, or people management. Direct industry experience is an advantage, but we recognize that operational excellence and leadership skills gained in other sectors can be equally valuable.

- Bachelor’s degree in non-profit management, business administration, operations management, or a similar field; or an equivalent combination of education and job experience.

- 5+ years of experience managing budgets and/or organizational finances, ideally in a non-profit or public sector environment.

- Experience managing funding contracts and/or supporting grant proposals is an asset.

- Sound judgment and problem-solving skills related to operational decisions.

- Strong people management abilities with 3+ years' experience supervising or managing direct reports.

- Excellent critical thinking skills; program management and/or strategic planning experience is an asset.

- Skilled at facilitating constructive dialogue and managing conflict with professionalism and empathy, helping contractors, partners, and team members move toward positive and productive outcomes.

- Strong English verbal and written communication skills.

- Highly organized and detail oriented.

- Strong professional aptitude for technology including the ability to evaluate and use new technologies.

- Legally authorized to work in Canada

We acknowledge the value of transferable skills and encourage candidates who meet most of the requirements to apply. An equivalent combination of education and experience will be considered – if you have the right talent and attitude, don’t hesitate to put your name forward!

Our commitment

HPSC acknowledges that systemic racism exists and is committed to dismantling racial inequities across our workplace, governance, and sector engagement. We are proud to be an equal opportunity employer and welcome applicants from diverse communities and lived experiences. We are also happy to accommodate accessibility requests throughout the hiring process.

Application process

Our hiring process is simple and timely. After the posting closes, we’ll review applications and connect with shortlisted candidates. We don’t want to keep you waiting — we know you’re excited!

Application deadline: September 30th, 2025.

Who we are

The Home Performance Stakeholder Council (HPSC) is a not-for-profit society that supports the growth of the home performance industry in British Columbia (BC), Canada. Our mission is to increase the supply and demand of qualified home performance service providers by supporting market growth, capacity building, and quality workmanship.

We work with the residential retrofit industry including contractors, manufacturers, suppliers/distributors, industry associations, and utilities and government across the HVAC, insulation, windows and doors, general retrofit, and energy advising sectors. Our work includes industry engagement, contractor resources, advocacy, and the Home Performance Contractor Network (HPCN).

At HPSC, we provide flexibility, professional growth, and a collaborative culture. We are passionate about nurturing talent and promoting from within, while embracing diversity, inclusion, and innovation.

Want to dive deeper into our mission and programs? Explore more about HPSC here: https://homeperformance.ca/about-the-hpsc/

Job Types: Full-time, Permanent

Pay: $85,000.00-$95,000.00 per year

Benefits:

- Extended health care

Work Location: Remote