Senior Manager, Cloud Infrastructure and Operations

About Metergy Solutions Inc. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position Summary

We are seeking an inspiring Senior Manager, Cloud Infrastructure and Operations, with advanced expertise in Microsoft Azure Cloud architecture, Microsoft 365, and the development of robust processes and procedures for managing cloud ecosystems. This leader will bring strong organizational capabilities to proactively address opportunities and challenges as our business continues to expand. The successful candidate will oversee a team of technical professionals responsible for delivering IT changes across projects, intake processes, and operational requests, ensuring alignment with organizational strategy and business needs.

Key Responsibilities

- Provide strategic and operational leadership for all cloud and on-premise IT infrastructure, including collaboration platforms.

- Drive the implementation of technical and non-technical initiatives to enhance reliability, scalability, and quality of IT services.

- Oversee and administer IT infrastructure processes, including management of Active Directory, storage systems, Azure cloud, servers, networking, application hosting, data backup, server patching, and infrastructure security.

- Manage and optimize collaboration environments such as Microsoft 365, ensuring seamless user experience and security compliance.

- Collaborate with senior leadership on IT vendor evaluation, procurement, and contract management.

- Standardize and improve organizational IT processes to boost efficiency and reduce operational costs, especially for storage and server resources.

- Lead and execute IT infrastructure audits, with a strong understanding of NIST standards and best practices.

- Plan, direct, and manage all IT functions, including server and network infrastructure, business systems, data management, and end-user support services.

- Support and enhance IT governance frameworks, aligning technology initiatives with business priorities and resource optimization.

- Oversee request for proposal (RFP) and service procurement processes, including vendor selection, contract negotiation, and performance management.

- Develop, maintain, and test Disaster Recovery Plans (DRP), ensuring alignment with Business Continuity Plans (BCP) and robust security protocols.

- Manage IT service partners to ensure SLA compliance and lead negotiations with new partners to advance the technology roadmap and cloud migration strategies.

- Champion the design, support, and continual enhancement of end-user support services, including Help Desk, onsite/virtual support, application packaging, mobile device management, and unified communications.

- Directly manage and support end-user support, network, infrastructure, cloud services, and security components, leveraging both internal staff and third-party service providers.

- Identify and implement continuous improvements across infrastructure architecture and operations.

- Lead Architecture Review Board (ARB) processes for new projects, initiatives, and future technology planning.

- Participate in and provide leadership to Agile project teams, contributing to both business and IT initiatives as required.

- Stay current with emerging technologies, serving as a trusted advisor to the business and technical teams.

- Develop and deliver dashboards, metrics, and KPIs to monitor and optimize IT operations and support processes.

- Advise on IT strategies, policies, and procedures by evaluating organizational outcomes and identifying opportunities for improvement.

- Maintain professional growth by attending industry events, reviewing publications, and participating in professional networks.

Qualifications

- Certification in Microsoft Azure (or similar cloud designations) is an asset.

- Minimum of 5 years’ progressive experience in IT infrastructure management, with a focus on cloud transformation and operations.

- Bachelor’s degree from a recognized institution or equivalent combination of formal education and relevant IT technical/project management experience.

- Extensive working knowledge of cloud computing platforms, including Microsoft Azure, AWS, Google Cloud, Microsoft 365 (especially Excel and Project), Google Workspace, Microsoft DevOps, and network infrastructure.

- Demonstrated expertise in managing Azure Cloud environments and controlling associated costs.

- Strong analytical, problem-solving, team leadership, conflict resolution, and time management skills.

- Exceptional verbal and written communication abilities.

- Proven experience in delivering IT services within outsourced and managed service frameworks.

- Advanced understanding of cloud-hosted technologies, IT security, and networking principles.

- Experience with the RFP process and due diligence in support of acquisitions.

- Outstanding leadership and interpersonal skills, including facilitation, collaboration, and negotiation.

- Ability to communicate complex technical concepts to non-technical stakeholders.

- Track record of successful IT project leadership and delivery.

- Experience in the telecom or utilities industry is an asset.

- Hands-on experience managing and supporting Azure, Azure AD, AWS, and Microsoft 365 administration.

- ITIL Foundation certification is an asset.

- Strong organizational skills and attention to detail.

- Excellent listening, verbal, and written communication skills.

- Ability to rapidly acquire new business and technical knowledge.

- Comfortable working in a fast-paced, evolving environment.

Benefits & Perks

- 100% company covered heath and dental benefits from day 1

- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching

- Grow with us! We cover annual fees for your professional designation

- Paid personal and sick days on top of your vacation

- Summer hours to enjoy the weather

- Company sponsored social events & more!

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.