Senior Advisor, Public Engagement

Highlights of the job

EPCOR Water Services is hiring a full-time, permanent Senior Advisor, Public Engagement, based at the Rossdale Water Treatment Plant (RECAL Building) in Edmonton, AB.

In this strategic role, you’ll lead the development and execution of public engagement plans that foster trust, ensure transparent communication, and build strong relationships with stakeholders and communities. You’ll provide expert guidance on engagement strategies that meet regulatory requirements, support project timelines, and align with EPCOR’s values.

Working closely with internal teams and external partners, you’ll use a range of communication tools—from traditional media to digital platforms—to deliver effective engagement. This role also supports issue response and continuous improvement to enhance customer experience.

We welcome applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email to ensure proper consideration of internal seniority.

What you’d be responsible for

Key Accountabilities

Reporting to the Manager, Public Engagement, the Senior Advisor is responsible for leading public engagement efforts across Water Services projects. Core responsibilities include:

- Plan and Execute public engagement strategies using a variety of tactics, including notifications, consultations, open houses, signage, and digital communications.

- Ensure Compliance with regulatory requirements and alignment with project timelines to meet annual construction goals.

- Conduct Research and analyze data to inform engagement plans and summarize insights for internal use.

- Engage Stakeholders by identifying key groups, assessing concerns, and building trust through proactive communication and relationship-building.

- Create Content that translates technical information into plain language across channels such as briefing notes, websites, and social media.

- Collaborate Internally with teams, project managers, contractors, and vendors to support engagement efforts.

- Track Engagements using CRM tools (e.g., Borealis) to maintain accurate records of projects and stakeholder interactions.

- Manage Issues by responding to stakeholder concerns, preparing media responses, and supporting EPCOR’s reputation.

- Report Outcomes to support decision-making and regulatory submissions, including presentations and hearings.

- Improve Processes by recommending enhancements to engagement strategies and customer experience.

- Support Media Relations through rotating on-call coverage and acting as spokesperson when needed.

What’s required to be successful

Qualifications & Experience

- Education:

A degree in Business, Communications, Public Relations, Marketing, Social Sciences, or a related field from a recognized post-secondary institution is required. A liberal arts or diploma-level education combined with relevant experience will also be considered.

- Experience:

4–6 years of progressive experience in public engagement, stakeholder consultation, or communications, with a proven track record of developing and executing strategic engagement plans.

- Skills & Expertise:

- Strong communication skills, with the ability to convey complex technical information clearly across diverse audiences.

- Exceptional research, writing, and editing abilities for both print and digital platforms.

- Demonstrated expertise in issues management and conflict resolution.

- Experience managing external vendors (e.g., research, design, printing, distribution).

- Solid project management and planning capabilities, especially in dynamic, fast-paced environments.

- Strong collaboration and relationship-building skills across all organizational levels.

- Proficiency in Microsoft Office Suite (including SharePoint), project management tools, CRM systems (e.g., Borealis), and social media platforms.

- IAP2 certification, knowledge of the utility industry, and familiarity with customer experience trends are considered assets.

Technical & Behavioural Competencies

- Technical Skills:

- Excellent verbal and written communication.

- Effective time management and prioritization.

- Analytical thinking and sound decision-making.

- Ability to work independently and within collaborative teams.

- Commitment to continuous improvement and customer-focused service.

- Behavioural Expectations:

- Takes Ownership – Demonstrates accountability and delivers high-quality results.

- Takes Initiative – Proactively solves problems and seeks opportunities to contribute.

- Focuses on Continuous Improvement – Advocates for better processes and outcomes.

- Adapts to Change – Embraces new approaches and remains flexible.

- Acts with Integrity – Upholds ethical standards and fosters trust.

- Collaborates with Others – Builds strong working relationships and communicates effectively.

Other important facts about this job

Jurisdiction: CSU52

Class: P2

Hours of work: 40 hours per week – typically Monday to Friday

Wage: starting at $50.95 per hour

- Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.

- If a candidate is hired at the developmental level starting wage will be determined based on experience at the time of selection.

Learn more about Working at EPCOR!

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

- To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

- Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.

- Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.