Manager of Customer Engagement

Job description:

Shape the future of customer engagement at Halliburton—where energy meets innovation

As a Customer Engagement Manager, you will lead strategic initiatives that define how we connect with our employees and customers across the global oil and gas market. This role collaborates with executive management to understand their vision and objectives for internal and external events. If you are a visionary leader with a passion for innovation, strategic thinking, and customer success, this is your opportunity.

- As a manager, you will be responsible for the recruitment, development, and management of our corporate global events team, along with coordination of contractors and vendors

- Consults with internal leadership, executive committee, product line and support function management teams, to understand requirements for corporate and cross-functional customer events

- Create unique event concepts, themes, and programs that align with corporate and customer engagement strategies

- Develop, manage, reconcile and report event budgets and ensure all costs are within plans

- Work with internal real estate/travel team to select and book venues, coordinate catering, and handle logistics with transportation, equipment, vendors, and setup

- Collaborate with internal supply chain to source, negotiate contracts with, and manage vendors such as caterers, decorators, AV technicians, and other event services providers

- Develop strategic messaging, marketing, and communication plans to promote and follow-up on events with media, digital marketing campaigns and email

- Ensure a positive and seamless experience for executive and other event attendees, managing registration, check-in, and any on-site needs

- Develop and implement risk mitigation/management plans with corporate HSE, IT and Security

- Conduct post-event analysis to measure whether goals were achieved and determine opportunities for continuous improvement for future events

- Travel as needed for corporate events, business development support, industry trade shows

Qualifications

- Bachelor’s degree in marketing or equivalent education

- 8+ years of experience in global events and community relations, customer engagement, account management, or customer success, preferably in Oil and Gas or Technology

- Proven ability to communicate with and influence executive stakeholders

- Strong leadership presence with a track record of empowering teams through delegation and driving results through diligent project management

- Strategic thinker with a passion for innovation and continuous improvement

- Budget-savvy with experience managing engagement program resources

- Proficiency in CRM systems, customer analytics tools, and engagement platforms

- Willingness and ability to travel as needed

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available from Manager of Customer Engagement up to the Senior Manager of Customer Engagement