SCADA Customer Service Manager

Company Profile

Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & oil wells and midstream pipelines and compression stations concentrated in the Appalachian Basin in the United States. Headquartered in Birmingham, AL, our field operations are located throughout the Appalachian Basin in the states of Tennessee, Kentucky, Virginia, West Virginia, Ohio, and Pennsylvania. In 2021, Diversified announced our expansion into our Central Regional Focus Area, which includes producing areas within Louisiana, Texas, Oklahoma, and Arkansas. DGOC’s parent company is Diversified Energy Company PLC.

Location: Birmingham, AL.

The SCADA Training Manager will report to the Operations Team (OT) and will lead a team responsible for Tier 1 Team of Cygnet SCADA Support for all assets. The position is responsible for the support of Central Region Production Systems, Eastern Region Production Systems, and Midstream Pipeline Systems (PHMSA regulated operations). The selected candidate will have demonstrated technical, customer service, and management skills and be able to work with personnel from all levels of the organization.

Primary duties will be:

- Training a team of entry-level individuals to support the day-to-day activities of Cygnet SCADA administration, troubleshooting, and 24-7 on-call support for all SCADA Systems.

- Provide technical direction, work prioritization, and mentoring for their team.

- Participate in architecture and standards reviews with senior Scada personnel from other areas to ensure standards are followed across all assets.

- Work closely with field I&E personnel to ensure systems are stable, responsive, and able to support business needs.

- Work to support company Cybersecurity standards. Provide ongoing operational support for company SCADA systems and Tier 2 Regional SCADA Teams.

- Oversee the data collection in Cygnet and FMS to verify and maintain the SCADA data integrity.

- Participate and coordinate in 24x7 on-call support rotation.

- Any other job-related duty as deemed appropriate by management.

POSITION REQUIREMENTS:

- Bachelor’s degree in engineering, Computer Science, Information Technology, Computer Information Systems, or related program preferred

- Experience in a SCADA application is desired

- Proficient in Microsoft software with advanced computer skills

- Knowledge of database systems, including SQL queries & report building Programming experience in VB, C#, or similar Familiarity with electronic meters, RTU, PLC and various remote monitoring devices desired

- Familiarity with communication protocols, radios, and networking

- Strong customer service, analytical and problem-solving skills

- Experience in a management or supervisory role, managing to budget and record keeping is preferred

- Ability to communicate both written and verbal

Office Physical Requirements and Working Conditions:

- Prolonged periods working at a desk in front of a computer.

Additional Requirements:

- Must be able to lift up to 15 pounds at a time