Salesforce Program Manager - CRM and CPQ

The Salesforce Program Manager leads the development and optimization of our end-to-end sales systems, and owns the Salesforce Sales Cloud and Salesforce CPQ platforms to enable efficient lead, quote and order processes for our Sales, Finance, and Operations teams.

- Serves as the product owner for Salesforce Sales Cloud and Salesforce CPQ platforms

- Defines, manages, and prioritizes the product backlog based on business goals and user needs

- Translates requirements into user stories and acceptance criteria for Salesforce Admins and Developers

- Optimizes core sales processes: lead management, opportunity lifecycle, quote configuration, and approvals

- Partners with Accounting, Finance, and Legal to improve pricing strategies, quote accuracy, and contract workflows

- Ensures system integrity through governance, testing, and data quality standards

- Uses agile best practices (Scrum or SAFe) and drives cross-functional sprint planning

- Monitors adoption and performance KPIs to inform roadmap decisions

- Coordinates campaigns in Sales Cloud cross-functionally with the Marketing Team.

Minimum Job Requirements

Education

- Minimum of Bachelor’s Degree in Business, Finance, Information Technology or a similar field.

Certification / License

- Salesforce certifications such as:

- Salesforce Certified Administrator

Work Experience

- 5-8 years of experience with CLM tools, Revenue Cloud, or integrations with ERP systems (SAP, NetSuite, etc.)

Knowledge / Skills / Abilities

- Cross functional knowledge of other Salesforce Cloud products, such as Marketing Cloud, Service Cloud and Data Cloud

Preferred Qualifications

- Master of Business Administration or a similar level education

- Salesforce certifications such as: Sales Cloud Consultant, CPQ Specialist

- Previous experience implementing Salesforce RCA or similar CPQ technologies is a plus

- Exposure to Flow Builder, Apex, or Salesforce deployment tools (e.g., Gearset, Copado)