Records & Information Agent Level 6-1 Step 1

Requisition ID: 19221

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

- Pension Plan (at no cost to the employee)

- 401(k) plan with employer matching

- Available your first day: Medical, vision, dental, and life insurance

- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

- Parental leave (up to 4 weeks) and adoption assistance

- Wellness programs (including access to a recreation and fitness facility)

- Short and long-term disability plans

- Tuition assistance for both undergraduate and graduate programs

- 10 Employee Resource Groups for career development, community service, and networking

Summary

Records and Information Services is responsible for the custodianship of Water and Power engineering records related to design, construction, maintenance, repair, or modification that are required to meet regulatory and legal requirements.

Under general to direct supervision, performs a variety of duties of moderate complexity in a fast-paced office environment. This includes operation of all digital equipment used for scanning, maintaining, and storing records currently produced and maintained at SRP. A complete working knowledge of the department is obtained through training modules. Progression steps have been defined and Labor Grades determined according to how many training modules have been completed. Employees must complete a minimum of 1 year and be signed off as proficient in each module before moving on to the next grade or step.

Each position may not include all duties nor do the example of duties include all Records and Information related tasks which may be necessary in the position of this class.

What You'll Do

- Scan, edit, and index documents and records into the document management system.

- Index daily mapping products into the document management system.

- Maintain a high level of accuracy for work processed.

- Perform print and digital distribution according to customer requirements or pre-established distribution lists.

- Operate small and large format scanners and plotters.

- Understand the drawing numbering system for engineering documents.

- Research for various documents per customer request.

- Assist in the maintenance of all equipment.

- Perform quality checks to ensure that all work is going out to customers correctly.

- Employee must work safely and efficiently in the performance of their job duties.

- Must maintain effective communication and working relationships with other employees, customers, and the public.

- Must have the ability to understand and carry out oral and written instructions.

- Accurately enter information into the work management system.

- Overtime opportunities may exist.

What It Takes To Succeed

Must be able to perform administrative duties and have the ability to use reason and logic. Expected to be courteous, a good work ethic including attendance and reliability, and possess a strong understanding of customer service. Must demonstrate discretion and tact when dealing with others. Must have the ability to follow detailed instructions and understand standard procedural flows. Accuracy of interpretation and detail is essential. Leadership abilities are a requirement in the upper levels of this position. Must be able to deal with multiple tasks and have a strong understanding of goal setting and achieving objectives.

Experience

Minimum of one (1) year of experience as an Administrative Clerk, Customer Service Representative, Information Management Consultant, records management or equivalent experience. Information Custodian training is a plus.

Testing and Certifications

For specific list of training certifications contact departmental manager.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.