Quality Assurance Specialist, Expert

Requisition ID # 168845

Job Category: Compliance / Risk / Quality Assurance

Job Level: Individual Contributor

Business Unit: Electric Operations

Work Type: Hybrid

Job Location: Dublin; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Electric Operations ensures the delivery of clean, safe, reliable and affordable energy to nearly 16 million people in Northern and Central California. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Position Summary

Provides quality assurance (QA) for Electric Operations. Performs QA assessments for adherence to compliance requirements, company standards, laws and identified business process requirements to ensure processes, systems, structures and/or components meet required specifications. Develops clear and concise written reports to describe non-conformances or process gaps which are used to communicate recommendations for the eliminations of waste or process improvements cross-functionally with various stakeholders.

May be assigned to support a specific department or area of the business. Scope may be limited to one regulatory agency or may include multiple agencies, laws, and regulations applicable to a specific department or area of the business. Supports revisions to the compliance and/or risk programs and tools as needed based on changes to applicable laws, regulations, and standards. Partners with Subject Matter Experts (SME), Requirement/Risk Owners, and business SMEs to develop controls, and metrics to hold the assigned owners accountable for compliance and/or risk management performance.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.

The decision will be made on a case-by-case basis related to these factors.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Bay Area – $114,000 - $162,800

And/or

California - $108,000 - $155,100

Job Responsibilities

- Works independently, utilizing advanced knowledge of utility regulatory general orders to complete deep reviews and analysis.

- Partners with cross organizational leaders on identifying root causes, trends, process improvements and in implementing solutions.

- Provides assistance and coaching to lower-level peers, including on the job training.

- May handle questions regarding more complex verification situations.

- Acts as a technical resource for construction employees and field supervisors.

- Validates quality of completed work by construction crew and inspection using advanced knowledge of company standards and procedures.

- Leads cross-organizational special projects or initiatives and the go-to lead and subject-matter expert.

- Summarizes and presents complex findings to leaders.

- Uses advanced communication skills to determine appropriate content for target audience.

- Establishes new processes for emergent quality audit requests.

- Leads team of quality specialists to conduct audits

Qualifications

Minimum:

- High School or GED-General Educational Development-GED Diploma

- Relevant utility industry experience, 8 years

- CA Class C License, or equivalent

- Ability to travel up to 75 percent of working time with occasional overnight stays

Desired:

- Bachelor’s Degree in Engineering, Construction Management, Business Management or related field or equivalent experience

- 1 year of quality auditing/quality inspection experience.

- 5 years equivalent experience in electric infrastructure or quality

- 8 years Electric Journeyman utility experience

- ASQ-American Society for Quality CQA-Certified Quality Auditor certification

- ASQ-American Society for Quality CQIA-Certified Quality Improvement Associate certification

- Six Sigma or other Lean/Quality related training

- Strong data analysis and reporting skills.

- Excellent teamwork and collaboration skills.

- Broad knowledge of root causes investigation methods and techniques.

- Excellent communication skills.

- Strong attention to detail and organizational skills.

- Proficiency with applicable data systems including Field Maps, Survey 123, SAP, Power BI, and Excel

- SME regarding Work Procedures and Standards & Policies.

- Highly flexible, self-directed, and able to adapt well to a rapidly changing environment

- Expert knowledge and understanding of relevant federal, state, and local construction codes and standards and PGE construction standards, bulletins and guidance documents