Program Manager - Quality Management

Position Information:

Locations: Rochester, NY; Binghamton, NY; Augusta, ME; Portland, ME and Orange, CT

Salary Range: $85,900 - $118,100; depending upon experience and location.

Schedule: On Site - Office

Scope of Work:

The Quality Management Program Manager provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural and technical impacts) across Avangrid Networks. The Quality Management System outlines the company’s approach to managing the interrelated business processes that contribute to its effectiveness and efficiency in meeting customer and stakeholder requirements and enhancing their satisfaction. This position requires frequent interactions with cross-functional teams with the purpose of producing documents written clearly and concisely appropriate for the business function. The candidate should have an eye for detail and process while also being flexible and open-minded.

MAJOR ROLES AND RESPONSIBILITIES:

Manages programs and projects. Accountable for program/project delivery including scope and business case development, planning, execution, monitoring, and close out. Prepares program/project plans, tracks and manages program/project performance against plans, and takes corrective action. Reports progress status to management. Leads cross-functional project teams spanning multiple business areas filling the role of lead team member with respect to accomplishing day-to-day goals and provides direction and leads decision making. Promotes the development and implementation of standard processes and procedures. Supports Process Owners in the development and implementation of business processes and standard operating procedures. Executes process analysis, identifies interdependencies, overlaps and gaps and makes recommendations to process owner and management to promote efficiencies. Propose and implement interventions wherever gaps or overlaps are identified, or issues arise

JOB REQUIREMENTS:

Education & Experience Required:

Preferences:

Electric/Gas Operations, Customer Services and Processes and Technology

#LI-Onsite; #LI-CH1

Company:

CENTRAL MAINE POWER CO

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

August-23-2025