Program Manager, Construction

Position Summary:

The Program Manager works closely with core Team Members and program stakeholders to own and successfully implement the projects contracted by Redaptive customers by overseeing, planning, managing and tracking the progress of the program. They are responsible for high-level external relationship management and act as customer liaison during delivery of any solution. They are strategically focused and responsible for customer satisfaction, maintaining customer communication, and the overall management of customer relationships.

Program Managers are responsible for masterminding, outlining, and driving programs to completion. They are responsible for vendor management, budget management, risk identification and mitigation, program status reporting, escalations, and project schedule. Program Managers also act as a liaison between the project team and upper-level management to focus attention on their customer’s projects. They prepare and present progress reports to the customer. They work directly with customers to ensure deliverables fall within the applicable scope and timeline. They will engage the Account Team as needed to fulfill any unforeseen customer needs.

Responsibilities and Duties:

- Provides strategic, technical, and operational leadership and management support of program that bring value to our company and our customers

- Build relationships with teams, providing servant action-oriented leadership, collaboration, conflict resolution, and effective facilitation to support the creation of high-performance, cross-functional team.

- Analyze complex business problems to provide appropriate solutions; implement solutions that leverage technology to accomplish stated strategic business objectives.

- Assess, manage, and resolve risk to the overall Program, impacts and potential alternatives and escalate as required to the appropriate level of Leadership

- Set Program objectives and establish clear measures to successfully define and meet Program deliverables, budgets, and timelines. Utilize the change control process to track schedule changes to the Program

- Define Program's Key Performance Indicators (KPI), training, process standards, policies, and procedures

- Responsible for revenue for the team and strategic alignment of Program to business unit objectives.

- Manage implementation of Scope of Work as the customer’s trusted point of contact – operating as an owner’s representative

- Hire and manage vendors/ contractors

- Budget Management, including change orders, vendor invoicing approval, contingency/ allowance management, and margin preservation

- Always ensure quality construction standards and safety

- Determines methods and procedures on new assignments and may coordinate activities of other personnel

- Develops methodologies, procedures, and systems to produce program reporting

- Delegate program tasks based on program members’ individual strengths, skill sets and experience levels

Manage programs across multiple delivery streams and across multiple complex non-standard product solutions.

Required Abilities and Skills:

- Drive strong relationships with customers by being a trusted advisor and advocate.

- Expert critical thinker; strong quantitative and qualitative analysis and problem-solving skills.

- Experience with construction management software packages.

- Ability to plan and see the “big picture”

- Deal appropriately with first-time or unusual problems; seek relevant guidance and support.

- Able to evaluate and respond to change orders from contractors

- Fanatically detailed

- Able to handle large quantities of information and keep it organized

- Excels in a fast-paced environment

- Competent in conflict and crisis management

- Good time-management and prioritization skills

- Strong interpersonal skills, both internally and externally

- Ability to multi-task

- Great attitude, willing, and thoughtful

Strong written, verbal, and presentation communication skills

Education and Experience:

- BA/BS degree required

- 4-6 years of program management, or 2+ years' experience in a relevant field such as energy services, construction management, energy installation, vendor management

- Familiar with multi-scope projects, solar and HVAC technology is a plus

- Customer facing, B2B, complex PM experience

- PMP, desired.

- Knowledge of the following systems:

- Microsoft Office suite

- Salesforce

- Asana (or similar)

- Program management tool (Smartsheet, Procore, or similar)

Outstanding knowledge of construction and/or performance contracting processes (order management, documentation management, process improvement, strategic planning etc)

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Travel :

25 % of travel time expected for the position, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight.

The Perks!

- Equity plan participation

- Company-subsidized benefits: medical, dental, vision, life insurance

- Flexible Spending Accounts: healthcare and dependent care

- 6% 401(k) match with immediate vesting

- Flexible Time Off

- Expected annual salary: $95,000- $125,000 (subject to adjustment for relevant experience, skills, geo location)

- Annual bonus, subject to company and individual performance

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.