Wagner Equipment Co.

Product Support Representative - Power Systems

LocationHobbs, NM
Job TypeFull-time

About This Job

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?


Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.



Benefits include:


Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays*

Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%*
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.*


The Product Support Sales Representative (PSSR) is a key figure in helping to keep the customer’s machines healthy and productive by selling Caterpillar parts, preventative maintenance, and repair with an assigned customer base. The PSSR helps develop marketing plans for the power systems segment of Wagner’s business so that increased sales and profits may be realized in a manner that reflects the company’s vision of working as “One Professional Team.” The primary functions of this position are to develop and offer the lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wagner Equipment Co.


Pay rate: Base Salary + Commission

Pay rate is based upon education & experience.



Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Quote CVA (customer value agreements) for Generators and Industrial Applications (Crushers, drills, ect.)

Quote switchgear upgrades & ATS (automated transfer switch) PM's
Record all customer communication and topics discussed in the company CRM system
Monitor and update the customer database for changes in contact names, addresses, phone numbers, machine data, and other relevant information
Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities
Actively seek non-Cat sales opportunities and report customer contact information and current competitors in the company CRM system
Assist in resolving credit issues if a customer's account becomes delinquent
Reports lost parts and service sales
Submits call list and expense reports
Coordinates Service repairs and Parts deliveries
Works cooperatively with parts and service managers to meet the needs of customers
Makes office and on-site sales calls to customers, exhibiting strong communication skills

Previous experience in heavy machinery parts and service, and outside sales functions
Demonstrated ability to strategically attack a defined sales territory
Exceptional customer service skills
Negotiation experience
Professional communication skills: verbal, written, phone, email, in-person
Strong computer skills, including experience with Microsoft Office applications
Effective problem-solving skills and ability to "think on your feet"
Strong desire to win



Required Education and Experience:


High School Diploma or GED
Some college or trade school preferred
3-5 years in a parts or service function with electrical switchgear/generator focus
3-5 years customer service experience
1-3 years sales experience



Physical Demands & Competencies:


Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft PowerPoint and Access
Basic knowledge of CRM/Sales Link
Intermediate knowledge of Microsoft Word, Outlook, and Excel
Intermediate knowledge of DMS and ET/SIS/SIS Web/STW



Work Environment:


Noise: Loud
Indoors and Outdoors



Travel Requirements:



50%-75%



Other Duties:


Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.



Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.


Education


Preferred

Bachelors or better in Business Administration or related field


Skills


Preferred

Collaboration
Customer Focus
Self-Direction


Behaviors


Preferred

Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Motivations


Preferred

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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