Product Support

We are currently seeking a driven, self-motivated, and passionate individual to join our team in a Product Support role.

Sector: Product Support (Mechanic or Electrician)

In the Product Support role, you play a critical role in supporting both the sales and service operations by managing rental equipment logistics, coordinating service activities, and maintaining accurate inventory records. You act as a key liaison between internal teams, clients, and third-party vendors to ensure equipment readiness, proper servicing, and seamless rental transactions. Your responsibilities include preparing rental agreements, processing rental and service billing, scheduling maintenance, and following up on invoice payments.

In addition to administrative and logistical tasks, your role requires a strong technical foundation. You are expected to have both mechanical and electrical aptitude, enabling you to troubleshoot equipment issues, size equipment appropriately for customer needs, and support the sales team in addressing technical questions. Your ability to blend customer service with technical expertise ensures the smooth operation of equipment rentals and enhances client satisfaction.

Who We Are:

Pro Energy has been providing dependable power solutions since 2000. We specialize in generator rentals, sales, and full-service maintenance, serving a diverse range of industries including construction, commercial, industrial, and emergency response sectors. Our commitment to quality service and technical expertise has earned us a strong reputation in the market, and we continue to grow by delivering reliable solutions our clients can count on.

Responsibilities:

· Coordinate and manage rental equipment logistics, including preparing rental agreements, tracking inventory, and overseeing equipment readiness and availability.

· Support the sales team by assisting with sales quotes, directing inquiries, helping maintain a simple CRM system, and using technical knowledge to address client questions and equipment needs.

· Oversee service operations, including scheduling maintenance, creating work orders and service invoices, and tracking upcoming service requirements

·Collaborate with third-party vendors and internal teams to facilitate equipment rentals, purchases, and servicing while ensuring timely and accurate communication

· Utilize mechanical and electrical expertise to troubleshoot equipment issues, size equipment to client specifications, and identify necessary replacement parts.

Requirements:

· Only a Journeyman Heavy Duty Mechanic or Electrician will be considered

· Excellent verbal and written communications skills

· Exceptional presentation and negotiation capabilities

· Ability to work well in a team environment as required

· Strong work ethic, a desire to succeed, willingness to take initiative

Please forward your resume that highlights the skills and attributes you think are applicable to this position. Also, tell us why you think you would be able to succeed in this position.

Thank you for your interest in Pro Energy Inc. Please note that we will only contact those candidates whose qualifications most closely align with the needs of our clients. We may retain resumes for future opportunities.

Job Type: Full-time

Benefits:

- Dental care

- On-site parking

Licence/Certification:

- Journeyman Electrical Ticket (preferred)

- Journeyman Heavy-duty Ticket (preferred)

Work Location: In person