Product Support Channel Manager

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Aftermarket Service Channel Manager is responsible for building and managing the full ecosystem of technical support, warranty programs, and field service partnerships that support our products post-delivery. This role leads the development of service channels—including internal support structures and external service providers—to ensure customers receive fast, effective, and trusted service wherever our products are deployed. This role owns the warranty, technical support, and service processes and collaborates with Product Management to align service programs with customer expectations, organizational capabilities, and go-to-market strategies. By connecting the right people, processes, and platforms, the Aftermarket Service Channel Manager helps us fulfill our purpose—building trust through products that power society—and bring to life our principles of system design, problem-solving, and developing others.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Business, Engineering, Operations Management, or related field.

Experience: 5+ years in technical support, service operations, or customer experience roles, preferably within manufacturing or industrial products. 2+ years experience owning service programs, partner channels, or warranty operations.

Travel: up to 25% depending on business needs

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Works a sufficient schedule to meet the expectations of the role.

KEY RESPONSIBILITIES

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!

Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.