Pacific Gas and Electric Company

Product Manager, Principal

Oakland, CA

full_time

About This Job

Requisition ID # 165493

Job Category: Customer Support / Operations

Job Level: Manager/Principal

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview Position Summary

Aligns customer need, market potential, technology readiness, andregulatory policy to develop and execute business plans that deliverdemand-side products to PG&E's customers. Provides product strategy,content, and evaluation by collecting insights into customer need,testing concepts and developing prototypes, defining features andbenefits of products, building the solution, articulating a distinctvalue proposition, testing with customers, managing a continuousimprovement cycle to improve efficacy and cost-effectiveness, andversioning or exiting offerings in the product portfolio.

Job Responsibilities

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Articulate product goals and mission to key stakeholder teams to assure development of a product that meets market needs.

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Manage all key company stakeholders and oversee development milestones with transparency; appropriately involve necessary stakeholders for sign-off processes involved for each milestone.

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Manage existing behavior change products, development of new products, and sunset of products at the end of their lifecycle.

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Review all product deliverables to assure the offering is complete, meets specific needs, and includes optimal materials both in the box and on-line to assure customer satisfaction.

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Support marketing and sales as the subject matter expert, providing content and technology information to our delivery channels.

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Support regulatory activities by writing testimony, responding to data requests, meeting with regulators and other IOUs, and providing content for regulatory filings.

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Test product or service offerings in the market (or in simulation).

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Assess competitive offerings and substitutes through market surveillance and identify the unique, sustainable value of PG&E’s offering.

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Develop business cases to identify principal technical and commercial levers that drive adoption decisions.

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Develop policies and procedures for the product.

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Develop product briefs detailing incentive levels, technology information and verification, service offering and the high-level go-to-market strategy.

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Develop Request for Proposals (RFPs) and IT estimates for work related to product improvements.

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Ensure product attribution by developing strategies to evolve calculators and other methods for defining product achievements in the marketplace.

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Identify and evaluate existing and emerging energy-related technologies and/or products.

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Identify product improvement needs based on customer research, marketing and sales feedback, measurement and evaluation reports, and internal ideation and gap analysis.

Qualifications Minimum:

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Bachelors Degree in job-related discipline or equivalent experience

Desired:

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Masters Degree or equivalent experience

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Job-related experience, 10 years

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