Enbridge

Process Advisor (North York, ON) - Hybrid

LocationNorth York, ON
Job TypeContract

About This Job


Work options: Hybrid

1 Year Contract
Pay Rate: $65 - $75/hour depending on experience *
Hybrid: In-Office (Monday, Tuesday & Thursday), Remote (Wednesday & Friday)
Location: North York, Ontario M2J 1P8

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

Enbridge is hiring a Senior Process Advisor right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.

The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.


Description:

The Senior Process Advisor is responsible for developing and updating processes for three US utilities within Enbridge. This role involves establishing a consistent methodology for documenting processes and supporting the training team in developing and delivering training based on these defined processes. The Advisor will maintain organizational standards of safety, customer satisfaction, quality, and performance while overseeing multiple process needs across the three utilities.


What You Will Do:

Develop and update Customer Care process documentation, including process maps as well as written procedures
Develop and implement end user communications to support process changes
Work with the training team to prepare materials pertaining to changes in processes, policies, and procedures
Liaise with Customer Care groups, and external departments with respect to the development and implementation of consistent repeatable processes
Support implementation of Customer Care systems
Provide process expertise and formulate recommendations for improvements of processes to improve efficiency.
Work with Customer Track team to ensure processes are captured accurately
Interpret internal and external business issues and recommend standard processes to mitigate impacts. This includes recommendations for communication/training to end users
Ensure all processes are up to date and accurate
Work with Project Teams, Utility SMEs and internal departments within Customer Care, as required.


Who You Are:

You will have the following education and experience/skills:

Post Secondary education in Communications, Business or Information Technology, or 3+ years of equivalent work experience.
Excellent verbal and written communication and time management skills.
Analytical thinker with strong problem solving skills.
Ability to successfully co-ordinate team activities to get results and meet timelines.
Ability to manage multiple projects.
Ability to collaborate with domain experts to provide innovative solutions
Good interpersonal skills to ensure effective management of relationships with all business groups
Ability to travel 25%
Passion for upholding Enbridge's core values of Safety, Integrity, Respect, and Inclusion along with our ways of working.
Knowledge of Customer Care processes and systems will be considered an asset.


Working Conditions:

Some project implementations occur overnight or on weekends and may need to be available to support and manage project go-live.
Requires some travelling (Up to 25%) to other Enbridge offices across Canada and the USA

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.


Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or ECTC@raiserecruiting.com


#ENBC

Similar Jobs

company-logo

Process Advisor (North York, ON) - Hybrid

Enbridge
Job TypeContract
 
North York, ON
19 days ago
company-logo

Business Process Analyst / Senior Process Analyst- Hybrid

Dominion Energy
 
Cayce, SC
25 days ago
company-logo

Process Analyst

PSEG
Salary
$88400 - $140000
Newark, NJ
17 days ago
company-logo

Junior Process Specialist

Trench Group
Job Typefull_time
 
Pickering, ON
17 days ago
company-logo

Process Engineering Supervisor

Martin Engineering
Job Typefull_time
 
Kewanee, IL
27 days ago
company-logo

Advisor, Change Management (North York or Chatham, ON) - Hybrid

Enbridge
Job TypeContract
 
North York, ON
11 days ago
company-logo

Process Engineer Supervisor

CVR Energy, Inc.
Job Typefull_time
 
Wynnewood, OK
1 day ago
company-logo

Analyst I/Analyst II – Business Processes (Contract Administrator) (Hybrid)

Kinder Morgan, Inc.
Job Typefull_time
 
Houston, TX
11 days ago
company-logo

Process Control Specialist

Occidental
Job TypeFull-time
 
Deer Park, TX
27 days ago
company-logo

Process Engineer (Hybrid Schedule)

Kinder Morgan, Inc.
Job Typefull_time
 
Houston, TX
6 days ago
company-logo

Process Designer

Turnkey Modular Systems Inc.
Job TypeFull-time
 
Oakville, ON
5 days ago
company-logo

Process Operations Supervisor

SSR Mining
Job TypeFull-time
Salary
$86000 - $116000
Cripple Creek, CO
5 days ago
company-logo

Process Analyzer Specialist

CONTECH CONTROL SERVICES
Job Typefull_time
 
La Porte, TX
7 days ago
company-logo

Junior Process Engineer

Wood PLC
Job TypeFull-time
 
Vancouver, BC
24 days ago
company-logo

Business Process Coordinator

Summit Line Construction
Job TypeFull-time
 
Heber City, UT
27 days ago
company-logo

Senior Process Designer

Sedgman Pty Limited
Job Typefull_time
 
Vancouver, BC
29 days ago
company-logo

Business Process Engineer

Siemens Energy
Job Typefull_time
 
Charlotte, NC
1 day ago
company-logo

Process Engineer

Norsk Hydro
Job Typefull_time
 
Yankton, SD
2 days ago
company-logo

Process Engineer

ES Foundry
Job Typefull_time
 
South Carolina, United States
3 days ago
company-logo

Process Engineer

RHEAUME ENGINEERING INC.
Job Typefull_time
 
Grande Prairie, AB
4 days ago

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
25 days ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
about 1 month ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
over 1 year ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
3 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
2 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Midland, TX
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, TX
about 1 year ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

E & I - Office/Field Administration

Surepoint Group
Job Typefull_time
 
Grande Prairie, AB
27 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.