Principal Data Analyst, Management Data Analysis

About Us National Grid is hiring a Principal Data Analyst for our Transformation Office department. This position is open to more than one of our locations in NY and MA

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

As the Customer Cohorting and Migration lead for the Kraken program, you will be responsible for executing and maintaining the cross-functional cohorting and migration plan across both New York and Massachusetts. Additionally, you will be required engage with program and business stakeholders, IT, and regulatory stakeholders to ensure overallprogram success, while serving as a strategic data lead of the Kraken program.

- Work cross-functionally to define customer segmentation criteria

- Develop and maintain a dynamic customer cohort plan to drive customer migration

- Deliver a flexible and risk-based cohorting strategy, encompassing business, regulatory, financial and technical considerations. Ensure cohorting and migration processes comply with data governance, privacy and security standards

- Lead customer migration activities in an agile manner, in full partnership with the Information Technology team

- Provide customer migration and cohorting contingency plans, supporting dynamic analysisand updates.

- Collaborate closely with IT, reporting teams, and business stakeholders to align on requirements, timelines, and success criteria.

- Serve as the liaison between technical teams and business units to ensure mutual understanding of cohorting logic and data migrationa impacts with the Kraken program.

- Monitor performance of cohorts post-migrations and provide insights to inform business decisions

- Analyze outcomes to refine cohorting logic and improve future migrations.

Supervisory/Interpersonal- Experience Required

- Exceptional and demonstrated customer service and communication skills (verbal and written).

- Proven ability to work in a team environment.

Qualifications

- 7-10 years of relevant professional experience in data analysis, data management, or migration-related roles required. With at least 3-5 years of direct experience in data migration preferred.

- Demonstrated experience working with agile and/or CI/CD programs

- Strong technical and data-oriented skills, to create, manage and maintain dynamic data analysis

- Ability to successfully collaborate and drive cooperation across diverse teams with potentially conflicting goals and objectives

- Strong internal and external stakeholder engagement, with experience communicating at the executive level.

- Strong interpersonal and communication skills; demonstrated ability to communicate effectively both verbally and in writing; present information in a clear and concise manner, maintain effective working relationships with demonstrated maturity with various levels within the organization

- Must be self-directed with strong customer focus, motivated and have high personal standards of excellence, commitment, integrity and confidentiality

- Experience with Agile or CI/CD, with knowledge in Scaled Agile, agile methodologies and/or CI/CD

- Experience with data migration and modelling

- Understanding of core data governance principles and how they apply in an enterprise organization

- Knowledge of Kraken or CSS systems preferred

- Understanding of Meter to Cash, Customer Operations and/or CIS functionality preferred

More Information

New England: $139,00 - $164,00

Upstate NY: $124,000 - $146,000

Downstate NY: $150,000 - $176,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.