Purelight Power

Post Install Representative

Fairview, OR

$45,760-$45,760

About This Job

Description:

Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation. This is accomplished by meeting with customers to educate them on their new system and provide the utmost customer experience.

What You’ll Do: In-Home Appointments

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Meet with customers and educate the customer about their system

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Connect solar systems to the internet and provide the customer with their login information for the app

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Provide customer service for anything that arises

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Provide basic tech support for any tech issues that arise on the appointment

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Fly a drone to take photos of the installation

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Generate hype and excitement with the customer, they are the new owners of a solar system.

Administrative/Customer Relations

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Upload all information and complete subsequent work orders for appointments each day

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Communicate with the Post Installation Manager to identify trending issues

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Create tickets for things that need to be done by another team (ie customer service, tech support, etc)

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Upload documents and required media files for each appointment (within 24 hours of appointment)

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Maintain relationships with all clients and answer any questions that arise

Maintenance

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Take the company vehicle in for oil changes, inspections, and tires

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Perform online learnings for role updates, and learn how to fly a drone

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Weekly meeting with Post Installation Manager to track goals and continue growth

Who You’ll Work With

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Post Installation Manager

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Administration

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Customer Service

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Customer Experience Team

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Troubleshooting department

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HR Department

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IT Department

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Solar system owners

Why Purelight

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Paid holidays and paid time off

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Medical/dental insurance

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Work/life balance

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Opportunities for growth

Requirements:

Requirements

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Prior experience in hospitality, public relations, or sales

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Prior experience in customer service or client relations

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A valid driver’s license/flexibility to drive company-owned vehicles

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Excellent interpersonal skills

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Keen attention to detail along with organizational and time management skills

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Experience working with teams and offices in multi-state locations

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Knowledge of Excel and Google Suite

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Prior experience flying a drone or photography is preferred, but not required

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Prior solar experience would be very helpful, but not required

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