Plumbing Service Manager

Service Manager

Full Time Position with Competetive pay based on driving and meeting the Key Performance Indicators of Covenant Plumbing. . This individual is responsible for day-to-day operations, technician performance, process adherence, and department profitability.

At Covenant Plumbing, we believe in doing the right thing—even when no one is watching. We take pride in serving our customers with honesty, excellence, and heart. As our Service Manager, you’ll help us raise the bar every day by leading a team that’s passionate about their craft and committed to growth. You’ll oversee both the plumbing and drain service departments, coaching your team to succeed while making sure our standards are met and exceeded.

Here’s what your impact will look like:

Lead our plumbing and drain technicians with integrity—holding them accountable to our company’s systems, values, and expectations. You’ll make sure the team follows processes that keep customers happy and jobs profitable.

Guide technicians through structured training plans from apprentice to licensed pro. You’ll help them grow in skills, confidence, and performance—and celebrate their wins along the way.

Monitor key performance indicators (KPIs) like efficiency, REVENUE, ticket accuracy, and customer satisfaction. You’ll identify gaps, implement solutions, and drive the department toward consistent success.

Support technicians in the field when questions arise, review service tickets and job photos, and ensure every customer interaction reflects our commitment to excellence.

Model strong leadership by sticking to the values that define us—honesty, teamwork, accountability, and care for our customers and coworkers. You’re not just managing a team—you’re building a culture.

What You Bring to the Table

Please contact as an applicant only.

Key Words for listing:

Plumbing Service Manager, Drain Service Manager, Plumbing and Drain Operations, Trade Services Leadership, Field Service Supervisor, Service Department Manager, Residential Plumbing Services, Drain Cleaning, Plumbing Operations, Leadership

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Compensation Package:

Schedule:

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Monday to Friday

Work Location: In person