Maintains overall responsibility for all aspects of cleaning services in a single or group of accounts.
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Performs customer services duties, and handles all client requests or complaints in a timely and professional manner.
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Follows up to ensure customer satisfaction.
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Performs regular inspections of buildings to ensure that specifications are being met.
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Corrects deficiencies in buildings whenever necessary.
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Applies all company policies and procedures.
Qualifications:
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Must possess comprehensive knowledge of janitorial operations.
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Excellent written and verbal communication skills.
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Must speak, read, and write at least 50% English.
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Must have the ability to clearly communicate effectively and tactfully with customers, subordinates and management of all levels within the organization.
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Must be responsible and have the ability to motivate workers.
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Ability to prioritize and organize work related tasks and special projects.
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Strong organizational skills and multi-tasking abilities.
Physical Demands:
Up to 100% walking and standing. Constant pushing, kneeling, crouching, twisting, reaching over head, and reaching forward.