Appleton Campbell

Part-Time Customer Service Representative - 4pm to 9pm shift

Warrenton, VA

Part-time

$35,360-$41,600

About This Job

Appleton Campbell is 40+ years strong and growing. We provide our community, and surrounding areas, with HVAC, Plumbing, and Electrical Services. We pride our company on honesty, integrity and providing our customers an experience that exceeds their expectations.

We are looking for a professional and outgoing person to join our Customer Service team. Must be available some evenings and weekends.

This is NOT a remote position. We are looking for someone to take our 4pm to 9pm shift.

Possibility of additional incentives to be earned.

Responsibilities & Duties:

•

Deliver Exceptional Customer Service – Provide professional, empathetic, and timely assistance while maintaining a sense of urgency.

•

Manage Incoming & Outgoing Communications – Answer multiple phone lines, monitor emails, and respond to digital leads to address customer needs promptly.

•

Schedule & Coordinate Appointments – Work closely with other departments to efficiently schedule, reschedule, and confirm customer appointments.

•

Proactive Customer Outreach – Conduct outbound calls to existing customers for service follow-ups, promotions, and scheduling needs.

•

Utilize Multiple Software Systems – Navigate and learn various computer programs to input, track, and manage customer information.

Qualifications & Skills:

•

Experience: Minimum of 3 years in a customer service role.

•

Communication Skills: Strong verbal and written communication abilities with a customer-first approach.

•

Call Handling Ability: Comfortable managing high call volumes while maintaining professionalism and efficiency.

•

Tech-Savviness: Proficient in computer systems and adaptable to learning new software.

•

Professional & Positive Attitude: Enthusiastic, eager to learn, and committed to delivering top-tier service.

•

Strong Organizational Skills: Ability to multitask, prioritize, and manage workload effectively.

•

Problem-Solving Skills: Capable of handling challenging situations with patience and professionalism.

•

Reliability & Punctuality: Consistently dependable with a strong work ethic.

We are looking for someone to fill our 4pm to 9pm shift.

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Part-Time Customer Service Representative - 4pm to 9pm shift

About This Job

Possibility of additional incentives to be earned.

Responsibilities & Duties:

Qualifications & Skills:

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