Part-time Customer Service Representative

Location: Decatur, TX Company: American BioSource Job Type: Part-Time (Monday – Friday, 10:00 AM – 4:00 PM)

Company Overview

American BioSource is a leader in the environmental industry, dedicated to transforming everyday waste into valuable, eco-friendly resources. With a focus on sustainability and innovation, we provide Used Cooking Oil Collection & Recycling services to commercial kitchens, contributing to a cleaner, greener future.

Job Summary

The Customer Service Representative ensures exceptional customer satisfaction by managing inquiries, maintaining accurate records, and supporting administrative operations. This role requires a detail-oriented professional with strong communication skills who can effectively handle customer interactions, update account information, and assist with daily office functions. Bilingual candidates, particularly those fluent in Spanish, are strongly encouraged to apply.

Key Responsibilities

Customer Communication:

· Answer incoming calls professionally and efficiently.

· Conduct outbound calls regarding service updates, competitor presence, and customer concerns.

· Respond to client emails promptly and professionally.

· Coordinate with dispatch to provide customers with accurate, up-to-date information.

Database Management:

· Maintain and update customer accounts in the company database.

· Log customer interactions, service requests, and resolutions.

· Ensure records are accurate and up to date for seamless service.

Office Administration:

· Perform general office duties, including filing, data entry, and document organization.

· Assist with administrative tasks to maintain an efficient office environment.

Collaborative Support:

· Work with internal departments to ensure seamless service delivery.

· Participate in team meetings and contribute ideas for improving customer service processes.

Qualifications & Requirements

· Strong verbal and written communication skills with a professional and customer-focused approach.

· Friendly and approachable demeanor with a commitment to customer satisfaction.

· Problem-solving ability with a proactive approach to resolving customer concerns.

· Exceptional attention to detail in data entry, documentation, and account management.

· Strong organizational and time management skills with the ability to multitask effectively.

· Proficiency in office technology and customer service software; experience with CRM systems is a plus.

· Ability to work collaboratively with team members across departments.

· Bilingual (Spanish) preferred to better serve a diverse customer base.

· Availability to work part-time, Monday – Friday, 10:00 AM – 4:00 PM, with occasional flexibility if needed.

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 30 per week

Shift:

•

Day shift

Work Location: In person