80/20 LLC

Order Processing Specialist-10a-6p

LocationColumbia City, IN
Job TypeFull-time

About This Job

The Order Processing Specialist processes our customer base orders. The Order Processing Specialist is responsible for knowing all three steps of our order processing functions: Qualify, Entry, QC. The Order Processing Specialist performs these functions at a set rate of speed, accuracy and in an organized fashion, as well as working with our distribution partners and customer base when questions arise regarding their orders such as but not limited to price differences, inaccurate addresses, ship via, etc. This communication may happen through a variety of communication channels, including but not limited to: phone, email, and face to face. This person is accountable for providing a World Class Customer Experience. The Order Processing Specialist is responsible for knowing the 80/20 business model and utilizing it throughout daily conversation and must learn to speak to our company mission and vision along with sharing the things that create the 80/20 culture. Duties include, but are not limited to:

Provide a full circle World Class Customer Service Experience to our Customers and team
Process customer orders from start to finish and qualify all information is accurate on the order before sending to production
Investigate price differences and provide information to Customer Service Support
Log, Track and Update all Order Holds
Schedule order ship dates
Schedule “Bell Ringer” ship dates
Process sample requests
Responsible for logging all required information determined listed out in our department procedures into our Software applications.
Participate in continuous 80/20 Inc. product/Software application training


Required Qualifications:

High School Diploma or GED.
Previous customer service experience (retail, service industry, call center, etc.) or experience interacting with customers and data entry
Can read and understand a blue print
Strong math skills (add, subtract, multiply, and divide) along with experience using fractional and metric measuring methods
Proficient with Windows Based Office Software (Excel, Word, PowerPoint, etc.)
Has excellent typing, consistent accuracy with repetitive data entry while paying attention to details
Can read, speak, write, and understand English to follow Work Instructions and Procedures
Interacts professionally with internal and external customers, distributors, and 80/20 team while demonstrating and following 80/20 culture
Showcases a positive attitude and works well in a fast-paced, team environment
Be an effective problem solver
Uses exceptional listening skills to take initiative, show self-assurance and follow through on tasks and projects



Preferred Qualifications:

Associate’s degree or higher in communications or related field of study
2+ years of experience in customer service, data entry, or direct customer interactions
2+ years of experience with 80/20’s products and services working on the production floor in an essential role (EP, MGF, PP, etc.)


Education


Required

High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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