CoServ

Operations and Quality Specialist 1

LocationDenton, TX
Job Typefull_time

About This Job

Job Details

Description Position Summary

The Operations & Quality Specialist 1 oversees several supporting functions. The Operations & Quality Specialist is highly engaged with CCSs, meter automations, field technicians, and management in a prompt, pleasant and courteous manner.

Primary Position Responsibilities

Operations & Quality Specialist 1works several support tasks which include but not limited to the list below. Operations & Quality Specialist 1 will be asked to understand and work at least 2 of these items listed below as business requires.
Facilitates the fulfillment of “SmartHub Service Orders” for new service, transfer of service, and service disconnection.
Monitors CCS calls and evaluates from a quality and technical skill perspective.
Processes pledge payments & pledge reports to the appropriate persons.
Maintains records by ensuring that documents are completed and filed according to policy and procedures.
Maintains daily reports and sends to appropriate personnel.
Abides by department standards.
Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.


Secondary Position Responsibilities

Attends training & meetings as needed or required.
Attends safety meetings involving safe office procedures.
Attends and facilitates call quality calibration sessions with Customer Care leadership.
Performs other duties and activities as directed.


Supervisory Responsibilities


None


Position Requirements Education and Certifications Required

High School Diploma or G.E.D equivalency.


Education And Certifications Preferred


None


Experience Required

Minimum one year call center experience.
Proven performance record in all standards measured.
Ability to effectively communicate both orally and in writing.


Experience Preferred

Knowledge of Excel and Word.


Skills And Abilities Required

Ability to use basic office equipment (10-Key, Computer, etc.)
Must use good grammar.
Ability to learn effective use of various software applications.
Ability to multi-task


Skills And Abilities Preferred


None


Physical Requirements

Operates office equipment such as a computer, telephone, fax machine, copier, etc.
Indoor, office environment.
Ability to lift a minimum of 25 pounds.
Ability to drive occasionally as needed.
Ability to sit for long periods of time.
Requires frequent sitting, standing, walking, bending, and reaching.


Other Requirements


None

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