Operations Manager – Engineering

Description

At Utilities One, we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people — a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.

At Utilities One, engineering excellence drives our success in delivering high-performance utility and fiber infrastructure. As our Operations Manager for Engineering, you’ll oversee day-to-day production operations, resource management, and team coordination across our engineering business. Sitting between Project Managers and Engineering Leadership, you’ll play a key role in aligning execution with strategic goals.

The Operations Manager - Engineering is responsible for driving consistency, accountability, and performance across the OSP engineering lifecycle. You’ll oversee engineering project execution, manage team leads and Project Managers, ensure operational targets are met, and serve as a critical liaison between tactical delivery and executive strategy. This role requires an operational mindset, people leadership, and strong organizational skills within a telecom or utility engineering environment.

Key Responsibilities

- Oversee and support Project Managers, Team Leads, and Engineering Coordinators to ensure high-quality, on-time design deliverables across all markets;

- Manage production capacity planning, task prioritization, and escalation handling across multiple programs and clients;

- Lead operational stand-ups, enforce delivery timelines, and track KPIs to ensure design throughput, permitting readiness, and QA compliance;

- Identify process inefficiencies and drive continuous improvement, automation, and standardization across engineering workflows;

- Collaborate with GIS, Permitting, QA, Fielding, and Offshore Teams to maintain alignment and eliminate bottlenecks;

- Support onboarding and training for new engineering team members and vendors;

- Monitor software usage (Smartsheet, Vetro, IQGeo, AutoCAD, ArcGIS, etc.) to ensure consistency in tracking, reporting, and handoffs;

- Generate performance reports and provide insight to the Director of Engineering and executive team;

- Act as the voice of delivery in cross-functional meetings with PMO, Construction, and Business Development.

Skills, Knowledge and Expertise

- 5–8 years of experience in telecom, utility, or infrastructure engineering operations;

- At least 2 years of experience managing engineering projects or production teams;

- Familiarity with OSP design lifecycles, permit-readiness, QA/QC, and design-to-build workflows;

- Proficiency in Smartsheet, Excel, Vetro, IQGeo, Google Earth, AutoCAD, or ArcGIS;

- Strong organizational, time management, and delegation skills;

- Clear understanding of engineering KPIs (cycle time, backlog health, throughput, revision rate, etc.);

- Ability to lead meetings, manage deadlines, resolve conflicts, and motivate cross-functional teams.

Bonus Points For:

- Experience coordinating with offshore engineering teams or international vendors;

- Background in process improvement, automation, or SOP development;

- Familiarity with grant-funded projects (e.g., BEAD, RDOF) or major telecom client standards;

- Experience leading training programs or internal team development initiatives.

Benefits

- Competitive weekly pay and compensation package;

- Remote flexibility with travel for team and client alignment;

- Health Insurance plans (health, dental, vision);

- Whole Life Insurance;

- 401k Plan;

- PTO/Paid Holidays;

- Remote flexibility with travel for team and client alignment;

- A collaborative, execution-driven culture committed to engineering excellence.

About Utilities One

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.