Operations Clerk II

Job Title: Operations Clerk II Company: Your Back Office, LLC Location: Woodridge Type: Full-Time, 9am-5pm

Company Overview:

Your Back Office, LLC has been providing clients with comprehensive back-office solutions for over 10 years. We pride ourselves on delivering efficient and reliable services that allow our clients to focus on their core operations.

Position Overview:

The Operations Clerk plays a crucial role in supporting the daily operations of the organization by performing administrative tasks, managing communications, and ensuring efficient workflow. This position requires strong organizational skills, the ability to handle multiple tasks, and a proactive approach to identifying and addressing operational needs.

Key Responsibilities:

1. Dispatch Administration

· Order taking and dispatch logistics, scheduling, and resource allocation for field teams.

· Serve as point of contact between sales and customers and operational teams.

· Set up new customer accounts in CRM and ensuring complete and accurate information.

· Coordinate daily and weekly schedules, updating with daily drop-in orders.

· Provide excellent customer service and timely responses.

2. Data Entry & Reporting

· Format, organize, and distribute report outputs for usability to internal and external clients and customers.

· Validate data accuracy and completeness prior to distribution.

· Monitor truck camera maintenance and accuracy, reporting any inconsistencies.

· Update data tables for inventory.

3. Customer Service Support:

· Create tickets daily and weekly for tank deliveries, pickups, monthly rental fees, tank monitors, and other parts deliveries.

· Monitor Customer Service inbox(es) for order requests, routing questions and tasks as necessary.

· Update customer asset list and upload information to driver devices.

· Answering and routing incoming phone calls as needed.

4. Project Support

· Provide administrative support with new initiatives and special projects.

· Participate in the testing, training, and documentation efforts to promote system adoption and operational continuity of ERP system.

· Coordinate new driver airport badging documents and fingerprinting process, maintain annual renewal of airport access badge for all drivers.

· Complete other duties as assigned.

Qualifications:

- Proven experience working in administration, customer services or sales operations.

- Strong problem-solving and analytical skills.

- Good social and presentation skills.

- Maintaining work continuity between companies.

- Excellent oral and written communication skills.

- High self-initiative with the ability to work well under pressure.

- Able to work effectively with minimal supervision.

- Knowledge of handling general office equipment.

- Proficient in technology, especially Microsoft Office applications.

- Prior ERP/CRM knowledge preferred.

- Physical capability of standing or sitting for long hours each workday.

Benefits:

- Competitive salary.

- Health, dental, and vision insurance.

- Paid time off and holidays.

- Opportunities for professional growth and development.

- Starting hourly wage: $24.66

Pay: From $24.66 per hour

Expected hours: 40.0 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person