Operations Analyst - Seasonal

Standardize Job Descriptions Posting Template

Job Title: Operations Analyst, Success Management

Location:

Remote

Fully remote Position – May be performed from any State in the US.

Who We Are:

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you’ll do:

The Operations Analyst, Customer Success enables the efficient and effective work of the Success Management Department by overseeing processes and workflows for all Success Management teams, managing team-specific enablement tools, administering the departmental SharePoint site and acting as a liaison with teams both in and outside the organization, including Rev Ops and Business Intelligence groups, School, District and State Sales and Program Management teams, other Business Operations teams, Product Management, Support, and all partner-facing teams.

This role is an advocate and advisor for the needs of the department and the business, and acts as a leader within the team, fostering a culture of operational excellence, continuous improvement, and data-informed decision-making.

Working in Success Management, the Operations Analyst will be responsible for the following primary duties:

audiences.

What you’ll need:

Skills and Abilities:

Education and Experience:

How We Work (Competencies):

: develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

: build partnerships and work collaboratively with others to meet shared objectives

: build strong customer relationships and deliver customer-centric solutions

: gain the confidence and trust of others through honesty, integrity, and authenticity