Monitoring Systems Engineer

: The Monitoring Systems Engineer is responsible for managing all components of monitoring systems projects, ensuring customer system failures are promptly addressed, providing QA/QC on installations, as well as providing excellent customer service and communication, and keeping accurate records. The monitoring systems engineer will be responsible for scoping each system for the customers needs, providing field technicians accurate BOM and technical support, communicate project plans to customers upon receipt of PO, ensure QA/QC checks on each new installation, maintain Monthly customer communication on new installs and installed base generator health, provide communication to customers for planned / unplanned maintenance, maintain web platform

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1. Active Units

o Develop monthly status updates including B-Service forms for all customers, overall system health, overall carbon footprint reduction.

o Conduct weekly or monthly equipment runs for all on-line units, maintain organized reports in provided system structure.

o Respond immediately to unit alarms, communicate state of generator to customer and develop repair strategy to get online per customers urgency.

o Quote repairs using local maintenance provider

o Ensure maintenance contracts and contacts are up to date on all units in monitoring system

o Identify monitoring system issues and work with IT / Tech Support to mitigate

o Provide feedback on optimization opportunities.

2. New Installs

o Send welcome email to customer with expected timing on receipt of PO

o Send PO to Finance to setup new job in Sage / Salesforce.

o Gather equipment data to scope retrofit solution.

§ Verify annunciator strategy

§ ATS loaded test strategy

§ Verify units are not paralleling

§ Verify units do not require switchgear interface work.

o Coordinate install with local generator technicians, provide training as required.

o Ensure field technicians provide QA/QC package demonstrating clean installation and full unloaded and loaded functionality of generator. Sign off required for technician to take credit for install.

§ Ensure JSA’s are completed for all field work, these are an essential component of our QA/QC documentation and core to our fundamental belief that Service is our passion, safety is our priority.

o Track budget and install metrics for field techs.

3. Administration

o Assist field techs with questions.

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1. Potential 2 -3 days per week, 1-2 weeks per month.

- Minimum 5 years of related experience/training or equivalent combination of both education and experience

- Must be opened to working overtime, including evenings, holidays, and weekends as needed

- Previous experience working on commercial and industrial generators

- Exceptional communication and customer service skills

- Preferred knowledge of the electrical and mechanical systems (such as generators, switchgear, UPS systems, ATS units)

- The ability to participate in an on call, rotating schedule (On call 24/7)

- Valid State Driver’s License

- Excellent organizational skills

- Proficient with generator and transfer switch controls

- Must have strong self-management skills

1. Must be able to withstand climate fluctuations and sustain working in cold, hot, humid, and windy environmental conditions that are associated with working outside as well as indoors with generator machinery.

2. Must be able to walk, stand, sit, stoop, kneel, climb stairs, reach overhead, push, pull, lift and carry up to 50 lbs, and occasionally lift up to 50 pounds.

3. Normal vision range (with or without corrective eyeware); ability to see color and to distinguish letters, numbers and symbols 100% of the time.

4. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Job Type: Full-time

Base Pay: From $65,000.00 per year

Work Location: On the road