PuroClean of Howell

Mitigation Project Manager

Troy, MI

Full-time

$55,000-$70,000

About This Job

Position: Mitigation Project Manager

Reports To: Mitigation Manager, General Manager, & Ownership

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Responsibilities

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Control and manage all mitigation and remediation projects assigned to you.

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Motivate the tech team to meet project goals and adhere to their responsibilities.

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Manage all aspects of a project to ensure that the projected timelines are met either through in-house technicians or the support of our subcontractors.

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Oversee scheduling of jobs, resources, subcontractors, and crew with the Project Coordinator.

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Prepare inspection forms and include detailed scope notes before leaving the job site so that our estimators may provide us with a proper estimate & scope of work.

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Act as an internal quality controller and complete all estimate reviews in a timely fashion so that estimates can be sent out as quickly as possible to the insurance company or homeowner.

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Communicate customer concerns/complaints to Management or Ownership

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Tell the customer how PuroClean can help them; sell the job by gaining customer and client confidence.

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Be in contact with the insurance company or the adjuster during the ongoing claim if there is one submitted to ensure progress.

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The final walk-through must be completed with a lead technician on all mitigation and remediation work to continue to ensure quality control.

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Use the PuroClean of customer management database to complete all forms that pertain to the specific type of project we are working on.

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Contact Project Coordinator to create a new assignment upon receiving a phone call about new work.

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iGuide or Docusketch all promising job leads upon arrival to the job site.

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Provide all necessary documentation for billing, including but not limited to:

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Work Authorization Forms, Photos, and Subcontractor invoices, Scope Notes, & Certificates of Completion.

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Be able to analyze and formulate a scope of work, when walking a jobsite.

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Oversee job costing, including supplies, employee hours, equipment, and subcontractors.

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Negotiate with the customer and insurance company on job costing and scope of work.

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Lead your on-call team during after-hours mitigation.

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Check in on jobsites daily.

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Walkthrough jobsite with estimates to check for inaccuracies, complete estimate reviews and submit the changes needed to the estimate within a timely fashion (24-48 hours).

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Provide proper training to crew members, and job performance reviews.

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Other tasks and/or duties asked by Management or Ownership

Qualifications:

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Strength with multitasking

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Able to handle tight deadlines and pressure

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Able to take charge and lead your team to success

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3+ years of experience settling insurance claims

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Understanding of what is and is not covered with standard HO policies.

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Ability to handle claims valued up to $65,000

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

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Dental insurance

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Health insurance

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Paid time off

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Vision insurance

Schedule:

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Monday to Friday

Supplemental Pay:

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Bonus opportunities

Ability to Commute:

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Troy, MI 48084 (Required)