Mgr, Process Analytics

Job Summary

This position is responsible for managing and evaluating business requirements and making evidence-based recommendations to drive and optimize process improvements across the - GAS enterprise and the customer footprint. This role bridges business decision makers, management teams and technology partners to track and enhance business performance, identify improvement opportunities, and deliver measurable outcomes. The Manager leads a team of analysts who specialize in data analytics and process mapping, combining hands-on tactical leadership with strategic influence. The ideal candidate will need to be familiar with developing metrics and key performance indicators within an organization as well as analyzing results and finding process improvement opportunities. Responsibilities include presenting insights and recommendations to business stakeholders, including senior executives, by leveraging tools such as Power BI and SQL to identify trends, and championing process improvements that impact productivity, quality, and the customer experience. Experience in natural gas utilities or energy is preferred, however, strong analytical and business process improvement expertise from other industries will also be highly valued.

Major Job Responsibilities

- Lead a team of analysts, responsible for process mapping, data analysis, and business performance reporting in the execution of process analytics and related tasks.

- Evaluate existing business processes, identify root causes of inefficiencies, and recommend data-driven improvements using KPIs, metrics, and dashboards.

- Partner with leaders at various levels and stakeholders across the enterprise to define priorities, align strategies, and gain buy-in for process improvements.

- Coordinating and overseeing business process improvement initiatives, ensuring solutions are practical, measurable and sustainable.

- Performing ongoing analyses and monitoring of business processes related to productivity, quality, costs and time management and adjusting as needed.

- Presenting progress reports and integrating feedback

- Revising and updating procedures and policies and partnering with change management and training

- Maintain a centralized process documentation repository to support knowledge sharing, compliance, and continuous learning.

- Serve as a visible leader for process improvement and analytics best practices, fostering a culture of continuous improvement across the organization.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

- Bachelor's degree in Business, Analytics, Engineering or in a related field (Master’s preferred), or equivalent work experience; High School Diploma.

- 5+ years experience in business process analytics, data or management

- 3-5 years of people leadership experience with a strong track record of guiding teams and fostering professional development preferred.

- Advanced analytical and problem-solving skills with proficiency in data visualization and analysis tools (e.g., Power BI, SQL).

- Exceptional leadership, collaboration, and communication skills - able to simplify complex data into clear, actionable insights.

- Knowledge of process improvement methodologies or related frameworks.

- Superb recordkeeping, time management, and organizational skills.

- Ability to balance strategic priorities with tactical execution.

- Basic project management and change management knowledge/skills are a plus.

Disclaimer

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities. About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 14016

Job Category: Data Analytics

Job Schedule: Full time

Company: AGL Services Company