Mesh Telecom Network Technician

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a hybrid position in West Monroe, LA or New Orleans, LA. Relocation assistance and sponsorship is not provided.

This position will be filled as an IT Specialist II, IT Specialist Sr, or IT Consultant - Telecom depending on the experience and qualifications of the selected candidate

Job Summary:

We are seeking a highly skilled and proactive Mesh Telecom Employee to monitor, remediate, and design for Entergy’s Mesh Network. This role requires a strong technical background in network performance monitoring, vendor management, and cross-functional collaboration to ensure optimal network performance. The ideal candidate will work closely with multiple teams to provide solutions, enforce service-level agreements (SLAs), and drive strategic network expansion efforts to our AMI/DA Mesh Network.

Key Responsibilities:

- Cross-Functional Coordination: Collaborate with teams such as AMOC, AMI LAB, DA, DART LAB, Telecom Operations, and Power Delivery to implement network solutions.

- Network Performance Monitoring: Oversee network performance in alignment with agreed-upon SLAs and drive continuous optimization efforts.

- Vendor & SLA Management: Act as the primary supervisory point of contact with network vendors, enforcing SLAs and ensuring timely resolution of network design issues.

- Network Expansion & Design: Develop and implement strategies for Mesh network growth, considering factors such as terrain evolution, new developments, and service territory expansion.

- Site Surveys & Network Enhancements: Organize surveys to determine placement of new access points, relays, or other enhancement devices to improve network efficiency and Mesh Network Coverage.

- Governance & Utilization Framework: Establish governance for network usage across various business applications, including billing, AMI, distribution automation, lighting, and smart cities initiatives.

Qualifications & Experience:

- Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field (or equivalent experience).

- IT Specialist II: 2+ years of relevant experience in telecommunications, network operations, or a related technical field. - IT Specialist Sr: 4+ years of relevant experience in telecommunications, network operations, or a related technical field. - IT Consultant: 6+ years of relevant experience in telecommunications, network operations, or a related technical field.

- Strong understanding of network design principles, RF mesh technology, and vendor management.

- Experience troubleshooting network hardware, firmware, and performance issues.

- Proven ability to lead cross-functional teams and drive operational efficiency.

- Strong analytical, problem-solving, and communication skills.

- Knowledge in scripting and programming languages (e.g. – Python)

- Knowledge in cloud platforms. (e.g. - AWS and Azure)

- Proficient in Microsoft Office Tools. (e.g. – Excel, Power BI)

Preferred Qualifications:

- Experience with mesh network infrastructure and large-scale telecom operations.

- Familiarity with utility-based network governance and smart grid technologies.

- Prior experience working with service providers, network vendors, and cross-department teams.

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Primary Location: Louisiana-West Monroe Louisiana : West Monroe || Louisiana : New Orleans

Job Function: Information Technology FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 120185 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.