Manager - Process Improvement

About us

We are dedicated to providing safe and secure energy to homes, communities, and businesses. Our commitment is to support people in their time of need, connecting them to essential energy for daily life. As societal and industry changes accelerate, our expertise uniquely positions us to shape a sustainable energy future.

To succeed, we proactively anticipate customer needs, aiming to lower energy delivery costs while developing flexible energy systems for tomorrow. This commitment drives us to fulfill our promises and seek growth opportunities for our employees and our business.

About the Role

The Global Capabilities organization leads on transformational topics that cut across all service lines in EBS, topics include Strategy, Service Excellence, and Process Improvement.

What You'll Do

In this role you will be responsible for leading a team of improvement analysts to ensure our core processes are documented in accordance with EBS global standards. You will work with Service Line Leads and Team managers to build a pipeline of process improvement initiatives which you will lead or support your team to deliver, driving efficiency, effectiveness and user experience through proven methodologies, such as ESOAR, Six Sigma, and Lean Thinking, etc.

What You'll Need

More Information

#LI-SYRACUSE #LI-HYBRID #LI-PROCESS IMPROVEMENT #LI-BLUEWORKS #LI-SIGNAVIO #LI-LEAN #LI-ESOAR

Annual Salary

$116,000-$136,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.