Manager - Process Improvement

About Us

We are dedicated to providing safe and secure energy to homes, communities, and businesses. Our commitment is to support people in their time of need, connecting them to essential energy for daily life. As societal and industry changes accelerate, our expertise uniquely positions us to shape a sustainable energy future.

To succeed, we proactively anticipate customer needs, aiming to lower energy delivery costs while developing flexible energy systems for tomorrow. This commitment drives us to fulfill our promises and seek growth opportunities for our employees and our business.

About The Role

The Global Capabilities organization leads on transformational topics that cut across all service lines in Enterprise Business Services (EBS), topics include Strategy, Service Excellence, and Process Improvement.

What You'll Do

In this role you will be responsible for leading a team of improvement analysts to ensure our core processes are documented in accordance with EBS global standards. You will work with Service Line Leads and Team managers to build a pipeline of process improvement initiatives which you will lead or support your team to deliver, driving efficiency, effectiveness and user experience through proven methodologies, such as ESOAR, Six Sigma, and Lean Thinking, etc.

What You'll Need

- Experience of managing a team to drive delivery of tangible improvements in process efficiency and effectiveness using process analytics, problem solving and lean tools.

- Experience in using Business process mapping tools (IBM Blueworks and/or SAP Signavio highly desirable) to drive process analysis and identification of E2E improvement opportunities

- Experience in facilitating cross functional team improvement initiatives to deliver significant benefits using process improvement methodologies (e.g., “Eliminate, Standardize, Optimize, Automate, Robotize” (ESOAR), Lean Six Sigma, Lean Thinking)

- Experience in working with process leaders to initiate opportunities for improvement, taking ownership and driving activities until delivery.

- Ideally experience of training lean, problem solving methodologies

- Ideally experience of core EBS processes (e.g.R2R, S2P, J2L) and/or key transformation levers (e.g., process re-design, automation)

- Excellent analytical skills with the ability to collect, analyse, and interpret complex data sets

- Strong problem-solving abilities and a proactive mindset to identify opportunities for improvement and implement effective solutions (A3 problem solving / DMAIC experience highly desirable)

- Change management expertise, including experience driving process change and promoting organizational adoption

- Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously

- Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization

- Proactive self-starter, comfortable in managing/engaging others and in dealing with and navigating ambiguity or shifting context

- Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field; Master’s degree preferred

- 10+ years of experience in process improvement, business process reengineering, or related roles

More Information

IMPROVEMENT

Annual Salary

$116,000-$136,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.