Liberty

Manager, Enterprise Enablement (12 Month Contract)

Manager, Enterprise Enablement (12 Month Contract)
Notice info
LocationOakville, ON
Job Typefull time
On-site
Utilities

About This Job

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The successful candidate will be a critical part of the Enterprise Business Solutions (EBS) Team, and should be a passionate, organized and analytical problem-solver, who will be responsible for partnering with business and project leadership, stakeholders and subject matter experts to identify, create and monitor end-to-end enablement programs to drive organizational adoption and user proficiency. The Enterprise Enablement Manager will be a dynamic thought leader who will actively seek opportunities, solve challenges, and bring value through insight and expertise. The candidate must be organizationally strategic with solid project and time management skills.

This role will work closely with the EBS, business partners, and Liberty Learning and Development and Organizational Change Management teams and will report to the Senior Manager, User Engagement and Enablement.

Accountabilities

Stakeholder Management

Lead execution to engage networks of Customer First stakeholders and solution users to drive improvements in solution adoption, performance and long-term growth in functionality and benefit.
Identify SUs, manage regular engagements & turnover.
Define, manage, nurture networks.
Understand communications requirements for network clusters &/or individuals.
Author & distribute communications.
Liaise with active projects and programs to prepare and leverage SU network.


Training

Track and manage intake process: lead weekly meetings with OCM to review intake tracker, define knowledge requirements, coordinate delivery, align on timing.
Identify new or updated training requirements by assessing requests, business process changes, changes to the CF technical landscape, recommended portfolios and roadmaps, user and process performance feedback and feedback/recommendations from SUs and other communities of practice.
Recommend a course of action for new/updated training by engaging with EBS, Active Program and Liberty L&D and OCM partners.
Monitor effectiveness of training.
Ensure training deliverables are timely, and if not, escalate.


Recognition

Support the development of the recognition strategy and execution to drive organic growth in capabilities.
Determine KPIs for levels of achievement to attain super SU status and reward efforts.


Education and Experience

5+ years’ experience supporting change and business enablement in a large-scale transformation program environment.
Preferable is experience related to user adoption, user experience (UX/UI) improvement and training.
Experience supporting a utility industry process model (Electric, Gas and/or Water), including regulated and investor owned.
Knowledge of applications within the Customer First solution footprint including SAP, Ariba, Success Factors, ESRI, Click is desirable.
Demonstrated experience working with knowledge management, user activity monitoring, process modeling and other performance monitoring applications is desirable.
Demonstrated experience supporting stakeholder engagement activities.
Exceptional communication skills including verbal, presenting, editing, writing accuracy and attention to detail are essential.
Demonstrated ability to resolve problems and issues in a collaborative environment.
Strong knowledge of Microsoft Office applications.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric
Integrity
Entrepreneurial
Teamwork
Owner mindset
Outcome focused
Continuous learning

What We Offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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