Lead Services Specialist (Multiple Positions)

Job Description Summary Job Description Essential Functions / Responsibilities

Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. Contribute to the implementation of MES solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.

Bachelor’s degree, or foreign degree equivalent, in STEM Majors (Science, Technology, Engineering and Math) and 4 years of experience in a related occupation. Employer will accept the equivalent of a bachelor’s degree based upon a combination of education and experience. The position also requires: 4 years experience in software design, software integration software troubleshooting for EMS, ADMS systems, or related electric utility experience. 4 years experience in software analysis, design, methodology, implementation, integration trouble shooting and architecture. 4 years experience with enterprise software and large distributed systems. 4 years experience with Windows client/server and/or Linux, Source Code Management, and IT administration. 4 years scripting/programming and database experience in PERL, C#. 4 years experience managing and setting up Virtual Machines. 4 years direct utility customer interactions/customer experience. Telecommuting is permitted. When not telecommuting, must report into offices in Melbourne, FL.

GE Energy Management Services LLC will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

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