Lead Payment Processing Analyst

Job Number:

7054

External Description

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This role resides within the Payment Processing & Revenue Integrity department at PSEG Long Island. Responsibilities may include but are not limited to the creation of daily, weekly or monthly reports and the analysis of data, ensuring accuracy and conducting further review as needed. This position will also be responsible to create and maintain databases, comprehensive reporting workbooks and various work management tools in support of department processes and goals.

Job Responsibilities

- Collect, summarize and analyze various reports and data sources to validate accuracy and determine inconsistencies

- Perform various quality control efforts to ensure revenue accuracy and facilitate daily and monthly reconciliations

- Evaluate data sources and perform the appropriate analysis to identify revenue gaps and propose/execute solutions to resolve as required

- Review and create reports, tables and databases to support the needs of the department

- Develop and/or enhance existing spreadsheets, databases and reporting solutions

- Actively participate in problem solving initiatives to determine root cause, gap analysis, along with the development and implementation of process improvement recommendations

- Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required

- Lead, manage and improve department processes with a focus on accuracy and compliance

- Maintain and apply working knowledge of PSEG-LI Standards for Business Controls to help ensure departmental compliance

- Promote diversity and foster teamwork, collaboration, and continuous improvement

- Participate on special projects and tasks forces.

- Participate in community outreach activities, meetings and events.

Job Specific Qualifications/Required Qualifications

- BA/BS degree preferably in Business, Accounting or other related discipline and a minimum of 7 years of Analyst experience in customer operations, payment processing, revenue protection/collections, accounting or other similar field; In lieu of a degree, a minimum of 9 years of Analyst experience in customer operations, payment processing, revenue protection/collections, accounting or other similar field.

- Ability to evaluate and analyze multiple datasets of substantial quantities and provide detailed analysis

- Demonstrated strong analytical and critical thinking problem solving abilities

- Experience with managing various priorities in a dynamic and cross functional environment while adhering to strict deadlines

- Ability to effectively utilize critical thinking skills for troubleshooting and resolution in high pressure situations

- Demonstrated strong verbal and written communication skills

- Demonstrated ability to effectively interact with Management, colleagues and customers

- Proficient computer skills, specifically in Microsoft Excel, Outlook, PowerPoint and Word

- Demonstrated ability to work independently; prioritize work; meet deadlines and targets

Desired Qualifications (not Required)

- Strong Knowledge of Revenue Protection, Payment Processing and/or Accounting in a utility industry

- In depth experience with audit requests, requirements and processes.

- Demonstrated experience in database management, design and/or creation (i.e. Access, Tableau, SAS, etc.)

- Knowledge of regulatory and company policies related to billing and customer accounts as well as meter reading, collections and payment processing procedures

Job Number:

81949

Community / Marketing Title:

Lead Payment Processing Analyst

Location_formattedLocationLong:

Melville, New York US