Lead Service Delivery and Compliance Analyst

The Service Delivery Lead (“Lead”) acts as a service delivery champion and promotes ITIL best practices that improve and standardize the service delivery processes. Applies a deep understanding of ITIL and service delivery knowledge to support the ServiceNow system and its corresponding service delivery processes. Focuses on improving usability, system stability, performance and ongoing maintainability of ServiceNow. Works with the ServiceNow Product Owner to execute a service delivery vision and to prioritize the Service Delivery team’s demand backlog. Facilitates the Service Delivery’s team standup meetings that focus on the team’s work backlog, creating stories from the backlog and ensuring the team’s work assignments get completed timely. Technically astute in configuration and customization of ServiceNow, including workflows, UI policies, action scripts, pages, business rules, and forms. Handles the more complex development and technical work activities assigned to the team.

MINIMUM ESSENTIAL QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.