Lead Mechanic

Position Summary

The Service Team Lead is a mid-level management position responsible for overseeing daily operations within the service department. This role ensures that service activities are carried out efficiently, meet established quality standards, and result in high levels of customer satisfaction. The Service Team Lead supervises service technicians, assign job duties, and coordinate workflow to maintain productivity and accountability. Additionally, this role includes overseeing the inspection of equipment both prior to and following repairs to ensure compliance with safety and quality expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

- Supervise service technicians ensuring quality workmanship, efficiencies, productivity, and customer satisfaction

- Schedule shop activities, deliveries and demos

- Build strong with both internal teams and external customers

- Communicate effectively with customers to understand their needs and facilitate solutions

- Prepare detailed service estimates; obtain customer approvals and provide regular status updates

- Create and manage from initiation through to invoicing

- Ensure compliance with all relevant regulations, standards customer service specifications

- Develop and implement shop policies and procedures for managing customer communication

- Oversee hiring, onboarding, training and performance evaluation of service technicians

- Maintain accurate inventory records and monitor financial metrics for each project to ensure efficiency and cost control

Technical

- Troubleshoot and diagnose mechanical issues and perform pre-delivery inspections on a variety of heavy equipment.

- Perform electrical, hydraulic and mechanical repairs, as well as routine preventative maintenance and inspections

- Adhere to proper safely protocols and practices

- Maintain a clean, organized, and safe work area, including care and accountability for shop tools

Knowledge, Skill, And Abilities

- Strong verbal and written communication skills

- Excellent time management and organization abilities

- Effective problem-solving and critical thinking skills

- Proficiency with computers and intermediate-level software skills

- Team-oriented mindset with a willingness to support others and foster a positive work environment

- Ability to prepare accurate and detailed estimates for repairs and replacements

EDUCATION And/or EXPERIENCE

- High school diploma or equivalent required

- Minimum of 5 years of hand-on mechanical experience

- At least 2 years of experience in a service management or supervisory role

PHYSICAL DEMANDS

- Frequent bending, squatting, crouching, reaching

- Ability to lift and carry 50 pounds or more

- Must be able to work in both indoor and outdoor environments