Lead, Analyst (Metering Solutions)

Job Summary/Purpose

The Lead, Metering Solutions Analyst is responsible for monitoring, analyzing, and managing the operations of Itron Metering Solutions, including Advanced Metering Infrastructure (AMI) and Automated Meter Reading (AMR) technology. This leadership role involves ensuring the integrity and accuracy of data, identifying and resolving technical issues, resolving error codes and alerts from the metering systems, and providing support to field personnel, billing staff, and customers. The Lead Analyst will direct collaboration between cross-functional teams and guide junior staff while ensuring seamless operations and compliance with industry standards.

Accountabilities And Essential Functions

- Continuously monitor the performance of Itron metering systems, ensuring data integrity and accuracy. Identify and address any anomalies, communication failures, or system outages.

- Analyze meter data to detect usage patterns, trends, and potential issues. Validate and reconcile meter data with billing systems to ensure accuracy.

- Lead investigations and resolutions of technical problems related to meters, communication networks, and software applications. Coordinate with field personnel and create and track work orders to address hardware and network issues or meter replacements and repairs.

- Generate and distribute detailed reports on meter performance, data quality, and system health. Provide insights and recommendations to improve system efficiency and accuracy.

- Respond to customer inquiries related to meter data, usage discrepancies, and technical issues. Provide clear and accurate information to resolve concerns.

- Ensure compliance with industry standards, regulatory requirements, and company policies. Maintain accurate records and documentation of all activities.

- Lead collaboration with IT, engineering, field operations staff, and the Billing Back Office to ensure seamless integration and operation of the metering systems. Drive cross-functional initiatives to resolve discrepancies and improve efficiency.

- Provide training, mentorship, and support to lower-level staff and new hires on metering system operations, data analysis, and troubleshooting techniques.

Minimum Requirements

Minimum education required of the position

- Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field.

Minimum Experience Required Of The Position

- Minimum of 7+ years of experience in utility system operations, data analysis, or a related field, with demonstrated leadership responsibilities.

Minimum Knowledge, Skills And Abilities Preferred Of The Position

- Familiar in Metering Solutions, including AMI and AMR technologies, as well as proficient data analysis tools and software applications; including GIS, Work Management Systems, and Continuous Improvement Systems. Strong understanding of metering principles and communication networks.

- Excellent analytical and problem-solving skills. Ability to interpret complex data sets and identify trends and anomalies.

- Strong verbal and written communication skills. Ability to convey technical information clearly and effectively to various stakeholders.

- High level of accuracy and attention to detail in data analysis and reporting.

- Demonstrated ability to lead collaboration with Field Staff and Billing Back Office teams to resolve issues and enhance operations.

- Ability to mentor and guide staff, fostering a culture of teamwork and knowledge sharing.

- Flexibility to adapt to changing priorities and work in a fast-paced environment.

Any Certificates, Licenses, Etc. Required For The Position

- None

Physical Requirements

- Able to operate a personal computer, either desktop or laptop.

- Able to sit for extended periods of time.

- Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.

- Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

- Perform other job-related duties as assigned, within your scope of responsibilities.

- Job duties are performed in a normal and clean office environment with normal noise levels.

- Work is predominately done while standing or sitting.

- The ability to comprehend, document, calculate, visualize and analyze are required.

- Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.