Key Account Mgr II - Metro East Region (Atlanta)

Key Account Manager (Atlanta - Metro East)

JOB LEVEL : E6

ORGANIZATION/WORK LOCATION : Customer Service/Managed Accounts/Atlanta Distribution Area

JOB SUMMARY

Position Overview:

The Key Account Manager II (KAM) at Georgia Power is a critical role responsible for delivering industry-leading customer experience and building broad, effective relationships with our largest, most complex, and politically influential customers. The KAM supports multi-product solutions, maintains collaborative partnerships with internal stakeholders, and ensures customer satisfaction and loyalty through proactive account management.

Key Responsibilities:

+ Establish and nurture strong, long-term relationships with key customers, including large multi-site enterprises, industrial manufacturers, municipalities, complex K-12 school systems, and politically sensitive customers.

+ Act as the primary point of contact for commercial issues, ensuring timely and effective communication and resolution of customer issues.

•

Internal Collaboration:

+ Build and leverage partnerships with internal teams such as Power Delivery, Region External Affairs, Economic Development, Pricing and Rates, and Customer Solutions.

+ Actively participate in the Region Council representing Managed Accounts.

+ Conduct regular reviews of customer energy usage and make appropriate recommendations.

+ Develop and provide solutions to customer needs, problems, and goals, ensuring complete customer satisfaction with Georgia Power’s services.

•

Customer Loyalty:

+ Increase customer loyalty as measured by the Net Promoter Score (NPS).

+ Be responsive to customers, provide timely resolutions, and grow customer trust in Georgia Power.

•

Storm Restoration:

+ Support storm restoration activities by participating on the Damage Assessment Team (e.g. DAT Coordinator, TCMS Operator, Evaluator, Driver, Logistics) in the assigned area to ensure customer needs are met promptly.

•

Technical Expertise:

+ Ability to perform iClear’s for transformer sizing and other technical assessments as required.

+ Ability to understand, explain and communicate the various rate options available to various commercial and industrial customers in the assigned portfolio.

•

Opportunity Identification:

+ Identify and document opportunities to deliver solutions that meet customer goals in Oracle Sales Cloud (CRM).

•

Travel:

+ Travel within the region, including occasional overnight trips, to meet with customers and support their needs may be required.

JOB EXPERIENCE/EDUCATION

KEY SKILLS

JOB RESPONSIBILITIES

BEHAVIORAL ATTRIBUTES

OTHER REQUIREMENTS

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11144

Job Category: Sales & Marketing

Job Schedule: Full time

Company: Georgia Power