IT Project Manager II

GCI's IT Project Manager II is responsible for leading multiple concurrent projects to completion providing overall direction for the technology, development, and components following multiple project management methodologies. This job role is expected to align projects or programs covering a wide range of IT and IT vendor solution development analyzing variances, highlighting risks, issues, changes, and verifying project solution requirements are delivered on time, within scope and on budget as planned.

Must be an experienced project/program/product/technical manager and consultant with a proven track record of successful projects using one or many of the following: SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks. Applicants should have experience delivering projects in areas such as Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, audit, accounting, compliance, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles.

Proficient to cover additional projects covering a wide range of solutions including, but not limited to, IT systems or equipment, human resources, security, finance and accounting, product development and deployment, facilities engineering, RF engineering, transport and IP engineering, circuit engineering, outside plant engineering, switch engineering, and/or process improvements. Project responsibilities include initiation assessment, vendor management, business case development, project requirements, technical milestones, timelines and delivery methods, continuous integration and delivery, SCRUM, Kanban, design documents and delivery schedules, data conversion, test management, reporting, business validation, deployment, and post-launch support according to the specifications and deadlines while keeping the project delivered on time, within scope and on budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

- Technical Project Management.

- IT Specific Project Management of systems, hardware, data and/or migration of them.

- Oversee and manage a disciplined project team of technical teams, business unit/groups, contractors, consultants, and vendors.

- Foster high performing team dynamics assisting development and configuration teams to self-organize and self-manage to achieve maximum results.

- Define project scope and prioritization, manage, and participate in procurement of resources.

- Develop and maintain project milestones, schedules, budgets, risks, issues, changes, and overall project health status.

- Manage Contracts and outside consultants and contractors.

- Maintain and ensure complete communication and documentation of projects in the formats and standards defined.

- Adhere to Traditional Waterfall, Agile, and/or blended portfolio and program management processes.

- Remove impediments, dedicated to constant improvement, and assure all dependencies and integration with other teams are properly communicated and coordinated up through the enterprise leveraging change management.

COMPETENCIES:

- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

- Negotiation Skills – ability to seek and resolve conflicts immediately in a dynamic environment with competing priorities.

- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

- Ability to communicate clearly, accurately, timely, and with all levels including technical teams.

- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

- Leadership Skills – ability to lead, manage, coach, and inspire a team aligned with scope, schedule, and budget.

- Ability to manage project scheduling and resourcing.

- Cost Control – ability to define, manage and critically track to ensure project delivery is within cost constraints and accurate.

- Demonstrated risk, issue, contract, quality, and task management skills.

- Strong critical thinking skills and facilitation, time, and meeting management.

- Project Recovery and Mitigation planning – ability to understand contingency planning and preparation.

- Business Case and Budget Development – ability to understand prioritization, initiation steps, and dependencies.

- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is a mid-level position requiring the ability to work independently while performing moderately complex and diverse duties under deadlines and operating constraints. Must be capable of performing the role of IT Project Manager and/or Scrum Master for smaller, less complex projects. Must have a comprehensive understanding of company operations, systems, functions, technical and business systems implementation, and processes. Requires ability to make and implement routine operational decisions.

Essential Duties:

Manage personnel resources within all internal groups, business, technical, consultants, contractors, and vendors.

Develop and maintain technical project budgets; project schedules to include prioritization, sprints, backlog, milestones, traditional Gantt, and PET charts etc. In addition, ensure project documentation is current and complete.

Define project scopes with internal and external customers and oversee and participate in prioritization and business case development.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*

- High School diploma or equivalent. - Bachelor’s degree in IT, Management, Business, Accounting, Compliance, Audit, Telecommunications, or related field. * - Minimum of three (3) years of project management experience, developing project budgets and schedules, including at least one (1) year experience in IT. *

Preferred:

- Telecommunications experience.

- Business, accounting, audit, compliance, or technical process experience.

- Agile Experience:

- Understanding of Agile techniques such as: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.

- Experience as a Scrum Master, Product Owner, and/or Release Train Engineer.

- Experience using Agile Tools such as JIRA, Confluence, Portfolio, Trello, etc.

- Working knowledge of DevOp’s, Continuous Integration and Delivery, SCRUM, Kanban, XP, SAFe, etc.

- Demonstrated leadership in process improvement and innovation.

- Certifications:

- Project Management Institute Certification as a Project Management Professional (PMP and/or PMP-ACP).

- Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma.

- Certified Scrum Master (SAFE Certification).

- ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master.

Other relevant Applications, Programming, or Software certifications.

DRIVING REQUIREMENTS :

- This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

- Work is primarily sedentary, requiring daily routine computer usage.

- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

- Ability to accurately communicate information and ideas to others effectively.

- Physical agility and effort sufficient to perform job duties safely and effectively.

- Ability to make valid judgments and decisions.

- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

- Must work well in a team environment and be able to work with a diverse group of people and customers.

- Virtual workers must comply with remote work policies and agreements.

- Drug/Alcohol Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.